(HELP) Virus/Trojan [pop-up error message]

[Mc Cabe]

Hey I'm having an issue with my laptop and thought this would be the best place to ask for help. I beleve my laptop has been infected with a trojan as the error message below is on google but with "trojans" instead of "dangerous viruses".



Either pressing yes or no takes you to this page

IE AntiVirus

I have seen other people with virus problems display a hijackthis log, so here's mine:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:11:12, on 18/07/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Sygate\SSA\smc.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\ActivCard\acautoreg.exe
C:\Program Files\Common Files\ActivCard\accoca.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\PROGRA~1\sygate\ssa\syg_hp.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\HPZipm12.exe
C:\Program Files\Hewlett-Packard\PC COE 3\OV CMS\radexecd.exe
C:\Program Files\Hewlett-Packard\PC COE 3\OV CMS\radsched.exe
C:\Program Files\Hewlett-Packard\PC COE 3\OV CMS\Radstgms.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\UPHClean\uphclean.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Hewlett-Packard\PC COE\IDA.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Atheros\ACU\Utility\ACU.exe
C:\Program Files\ActivCard\ActivCard Gold\agquickp.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Hewlett-Packard\PC COE\COEMsgDisplay.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\MICROS~4\wcescomm.exe
C:\Program Files\NetMeter\NetMeter.exe
C:\PROGRA~1\MICROS~4\rapimgr.exe
C:\Program Files\Launchy\Launchy.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\mccabem\Desktop\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.skybroadband.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://athp.hp.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://search.portal.hp.com/search/simple.asp?qt=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://search.portal.hp.com/search/simple.asp?qt=
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer Provided By Sky Broadband
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://autocache.hp.com
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: toolbar.search - {19B8572F-894F-41E0-9309-00091B688905} - C:\WINDOWS\system32\tbs.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_13\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [IDA] C:\Program Files\Hewlett-Packard\PC COE\IDA.EXE
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [ACU_QSB] C:\Program Files\Atheros\ACU\Utility\ACU.exe
O4 - HKLM\..\Run: [QuickPassword] C:\Program Files\ActivCard\ActivCard Gold\agquickp.exe
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SSA\smc.exe -startgui
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [COEMsgDisplay] C:\Program Files\Hewlett-Packard\PC COE\COEMsgDisplay.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_13\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\PROGRA~1\MICROS~4\wcescomm.exe"
O4 - HKCU\..\Run: [C:\Program Files\NetMeter\NetMeter.exe] C:\Program Files\NetMeter\NetMeter.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - Global Startup: Launchy.lnk = C:\Program Files\Launchy\Launchy.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_13\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_13\bin\ssv.dll
O9 - Extra button: Sky - {08E730A4-FB02-45BD-A900-01E4AD8016F6} - http://www.skybroadband.com (file missing)
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~4\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~4\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~4\INetRepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - c:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Fix Common Internet Explorer Problems - {E270AB82-96D5-45DB-ABE3-0BC038B92334} - C:\Program Files\Hewlett-Packard\IEToolBar\HP IE Fix.exe
O9 - Extra 'Tools' menuitem: Fix Common Internet Explorer Problems - {E270AB82-96D5-45DB-ABE3-0BC038B92334} - C:\Program Files\Hewlett-Packard\IEToolBar\HP IE Fix.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://athp.hp.com
O15 - Trusted Zone: http://ie.config.asia.compaq.com
O15 - Trusted Zone: http://ie.config.eur.compaq.com
O15 - Trusted Zone: http://ie.config.im.hou.compaq.com
O15 - Trusted Zone: http://ie.config.jp.compaq.com
O15 - Trusted Zone: http://*.compaq.com
O15 - Trusted Zone: *.cpqcorp.net
O15 - Trusted Zone: http://*.dcu.org
O15 - Trusted Zone: http://ie.config.ecom.dec.com
O15 - Trusted Zone: http://*.dec.com
O15 - Trusted Zone: *.hp.com
O15 - Trusted Zone: http://*.hpe-learning.com
O15 - Trusted Zone: *.hpqcorp.net
O15 - Trusted Zone: *.hpshopping.com
O15 - Trusted Zone: http://ie.config.tandem.com
O15 - Trusted Zone: http://*.tandem.com
O15 - Trusted Zone: http://ie.config.asia.compaq.com (HKLM)
O15 - Trusted Zone: http://ie.config.eur.compaq.com (HKLM)
O15 - Trusted Zone: http://ie.config.im.hou.compaq.com (HKLM)
O15 - Trusted Zone: http://ie.config.jp.compaq.com (HKLM)
O15 - Trusted Zone: http://ie.config.ecom.dec.com (HKLM)
O15 - Trusted Zone: http://ie.config.tandem.com (HKLM)
O16 - DPF: HPVC component - http://vrm08.win2000.hpe-learning.com/hpvcpw/lib/hp/dc/lib/component4100.cab
O16 - DPF: HPVC resources - http://vrm08.win2000.hpe-learning.com/hpvcpw/lib/hp/dc/lib/resources4100.cab
O16 - DPF: HPVC signed - http://vrm08.win2000.hpe-learning.com/hpvcpw/lib/hp/dc/lib/signed4100.cab
O16 - DPF: HPVC support - http://vrm08.win2000.hpe-learning.com/hpvcpw/lib/hp/dc/lib/support4100.cab
O16 - DPF: HPVC vminfo - http://vrm08.win2000.hpe-learning.com/Room1//requirements/vminfo.cab
O16 - DPF: {00000014-9593-4264-8B29-930B3E4EDCCD} - https://www.rooms.hp.com/vRoom_Cab/WebHPVCInstall14.cab
O16 - DPF: {00000032-9593-4264-8B29-930B3E4EDCCD} (HPVirtualRooms32 Class) - https://www.rooms.hp.com/vRoom_Cab/WebHPVCInstall32.cab
O16 - DPF: {05D96F71-87C6-11D3-9BE4-00902742D6E0} (QuickPlace Class) - https://www.collaborate.alcatel.com/qp2.cab
O16 - DPF: {0E8D0700-75DF-11D3-8B4A-0008C7450C4A} (DjVuCtl Class) - http://downloadcenter.samsung.com/content/common/cab/DjVuControlLite_EN.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - http://www.sc-server1.bt.com/broadband/MotivePreQual.cab
O16 - DPF: {E876D003-BCDE-11D3-9131-000094B61529} (ERPageAddin Class) - https://eroom4.external.hp.com/eroomsetup/client.cab
O16 - DPF: {EAC139A9-D22D-4C29-8D1C-252BE63750F9} - http://www.piclens.com/shared/plinstll.cab
O16 - DPF: {F83D3463-DB57-4F85-8228-465B1262F73A} (OWC Helper Excel Print Object) - http://atim.services.hp.com/scripts/owc10/OWCHelper.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = emea.cpqcorp.net
O17 - HKLM\Software\..\Telephony: DomainName = emea.hpqcorp.net
O17 - HKLM\System\CCS\Services\Tcpip\..\{D920322C-358A-4A18-BA9E-31D5A18888BA}: NameServer = 192.168.0.1
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = emea.cpqcorp.net
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = EMEA.cpqcorp.net,EMEA.hpqcorp.net,hpqcorp.net,cpqcorp.net
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = EMEA.cpqcorp.net,EMEA.hpqcorp.net,hpqcorp.net,cpqcorp.net
O23 - Service: ActivCard Gold Autoregister (acautoreg) - ActivIdentity - C:\Program Files\Common Files\ActivCard\acautoreg.exe
O23 - Service: ActivCard Gold service (Accoca) - ActivCard - C:\Program Files\Common Files\ActivCard\accoca.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: HP Port Resolver - Hewlett-Packard Company - C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\HPBPRO.EXE
O23 - Service: HP Status Server - Hewlett-Packard Company - C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\HPBOID.EXE
O23 - Service: HP Sygate Icon Control (HPSygControl) - Hewlett-Packard Company - C:\PROGRA~1\sygate\ssa\syg_hp.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Lan Discover Agent (magaService) - Sygate Technologies, Inc. - C:\Program Files\Sygate\SSA\maga\maga.exe
O23 - Service: PictureTaker - LANovation - C:\WINDOWS\System32\PCTKRNT.SYS
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\HPZipm12.exe
O23 - Service: HP OVCM Notify Daemon (radexecd) - Hewlett-Packard - C:\Program Files\Hewlett-Packard\PC COE 3\OV CMS\radexecd.exe
O23 - Service: HP OVCM Scheduler Daemon (radsched) - Hewlett-Packard - C:\Program Files\Hewlett-Packard\PC COE 3\OV CMS\radsched.exe
O23 - Service: HP OVCM MSI Redirector (Radstgms) - Hewlett-Packard - C:\Program Files\Hewlett-Packard\PC COE 3\OV CMS\Radstgms.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Sygate Security Agent (SmcService) - Sygate Technologies, Inc. - C:\Program Files\Sygate\SSA\smc.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

--
End of file - 13567 bytes

The message comes up every 2nd or 3rd time you double click a folder. I think its messing with explorer.exe. If anyone knows how a solution to removing this message, I would love to here it .

Thanks for any help!

[BipolarBill]

Use this:

SmitFraudFix

Scan thoroughly with Spybot Search and Destroy afterward.

Spybot - Search & Destroy - Free software downloads and reviews - CNET Download.com

[ScottW]

Smitfraudfix is hard to use and requires safe mode, which some trojans block from working.

I found that trojan remover works better.

[RicheemxX]

Originally Posted by ScottW

Smitfraudfix is hard to use and requires safe mode, which some trojans block from working.

I found that trojan remover works better.

Hmm another one of those programs I have yet to try, guess I need to get the backup hard drive running again so I can try a few of these new toys.