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Old December 25th, 2008, 06:41 PM   Digg it!   #1 (permalink)
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19 virus infections, virus protection tech supp no good

Hi everyone, My PC running windowsXP, has 19 virus infections, I think that one or more of them is responsible for the fact that I can not download and install stuff, like even adobe flashplayer, ect. Nothing. The error message says that the application is not a valid system or windows (I forget which) 32 ... something. I have called and e-mailed tech support at bitdefender and so far no luck. They have asked me to look things up, and in my travels I found some of the same names of the viruses listed in the scan box, in c;\programfiles and system32. What can I do?
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Old December 25th, 2008, 06:55 PM     #2 (permalink)
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Go to Panda and download their free scanner.
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Old December 25th, 2008, 06:57 PM     #3 (permalink)
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Trend Micro HouseCall - Free Online Virus and Spyware Scan - Trend Micro USA free online scan
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Old December 25th, 2008, 06:59 PM     #4 (permalink)
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Thanks, I'll try both and report back.
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Old December 25th, 2008, 07:03 PM     #5 (permalink)
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went to Panda Programming Home Page and found that they do not have antivirus software there. but they did say to use a professional grade e-mail program such as Pine from the Uninversity of Washington
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Old December 25th, 2008, 07:05 PM     #6 (permalink)
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Old December 25th, 2008, 07:44 PM     #7 (permalink)
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Turn of System Restore as it will save those nasties in your restore points.

Download CCleaner and run it with the default options...click 'run cleaner' at the bottom right when it opens...it will delete your temp/junk files (a lot of malware runs from temp folders and removing junk files will make your scan time shorter).
At the top right, click 'download latest version'.
Download CCleaner 2.15.815 - FileHippo.com

Definitely do a full scan with Malwarebytes...free download...make sure you update it before you scan.
Malwarebytes' Anti-Malware - Free software downloads and reviews - CNET Download.com
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Old December 25th, 2008, 10:29 PM     #8 (permalink)
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Trendmicro-house call didn't remove any of them but there is a new infection. Can I just go to these files in whatever place they are and delete them manually? Or will that hurt my computer?
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Old December 25th, 2008, 10:31 PM     #9 (permalink)
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I am going to try CC cleaner. Some of these places want to give you a free trial but it does not do the full job. If you want the malware removed "completely" you have to pay.
I may have to reinstall windows. Someone was telling me about Linux Ubuntu, they said it is better and has virtually no viruses.
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Old December 25th, 2008, 10:36 PM     #10 (permalink)
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Quote:
Originally Posted by zoku View Post
I am going to try CC cleaner. Some of these places want to give you a free trial but it does not do the full job. If you want the malware removed "completely" you have to pay.

Malwarebytes is not one of those places...you can download it, update it, run a full scan and it will remove everything it finds without asking for a dime.
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