CD/DVD Drive problem

johnross2007 · December 2nd, 2006, 08:03 PM

On my laptop, I have a CDRW/DVD-ROM drive. For a long time I have only used CD's in it, but now I tried to put a DVD in and it won't read it. One time it did display the title of the CD when I accessed "My Computer", bu only once. Other than that, it seems like it knows a disc is there but is having trouble reading it. any suggestions?

DanU · December 2nd, 2006, 08:42 PM

Is it a regular, pressed DVD (e.g. like a movie), or is it a recordable DVD (DVD+/- R/RW)

Milwaukee · December 2nd, 2006, 08:47 PM

Well we can't help you until you tell us what kind laptop it dell or diferent kind?

johnross2007 · December 2nd, 2006, 08:52 PM

Btw, it is a DVDRW sorry for misinformation. The CD I am currently trying to use is a computer game, so its manufactured. This happened before though with a DVD that Circuit City burned. This laptop is a Gateway bought this Summer. The drive is a Philips DVD+RW SDVD8820.

Milwaukee · December 2nd, 2006, 08:53 PM

Ok well try find external cd driver. I think it cost 60 dollars for this one.

johnross2007 · December 2nd, 2006, 08:54 PM

The game is on a DVD. Is there no solution besides replacement?

DanU · December 2nd, 2006, 08:58 PM

Maybe there's just a buildup of dust on the pickup laser. Try using a cd/dvd drive cleaner. They look like a normal cd, but with little brushes on the underside.

osprey4 · December 2nd, 2006, 10:01 PM

Go to Gateway support site and see if they have a firmware update.