September 17th, 2002, 01:46 PM #1
IBM 75GXP's..What the heck DO I do with these?
I just sent back two 45GB 75GXP's, which were clicking in a RAID0 formation. Well the RMA just completed today and I got two drives in the mail. I was almost positive I was going to get some 60GXPs or 120GXPs. What do I get? two serviced 45GB 75GXPs in sealed packaging. I opened one and theres a few scuff marks on the top of the drive.
So what am I supposed to do with these? I really dont want to suffer the headache of another one of these failing, and being 45GB 75GXP's im almost sure they will. Think IBM would listen to my complaints about thier 75GXP line and the crappy drives they sent me in RMA, and send over some 60GXP/120GXPs? The one I opened is actually scuffed up pretty bad on top (about two 2.5" long sections of wide scratchs) and a few smudges on the bottom. I wont open up the other until I get some advice about what to do with these.
Thanks in advance.
September 17th, 2002, 01:55 PM #2
Join the club. I recently had a 15GB go bad. The first one that I RMA'd, I got a new drive back. The second one, I got the same drive back, but the P/N had been changed, or at least an "X" added on the end.
I was a little discouraged by this, which I'm sure you were as well. Of course, they claim that it falls under the same warranty, so you have that to fall back on.
I kept the box and all the paperwork, including the RMA e-mail, in case they tried to say they had no recollection on the RMA. I'd advise the same to you.
September 18th, 2002, 01:19 AM #3
- Join Date
- Oct 2001
I sold immediately the gxp75/30gb drive I got back. It was brand new they returned to me.
Now I refuse to buy another hd and use those I get from work.
September 18th, 2002, 01:24 AM #4
I just got the same thing---did they have the "serviceable used drive" sticker on them? Sucks...
September 18th, 2002, 01:29 AM #5
>So what am I supposed to do with these
well, honestly there's not a whole lot you can do.
according to the warranty agreement, ibm only has to provide you with a comparable replacement. such replacements do not have to be new...they can be refurbs, used or serviced drives, etc.
i wouldn't feel comfortable selling the drives. i would hate to get a call from an irate customer accusing me of sending defective goods. the only exception would be if you priced them extremely cheap (like $20 each) and gave a clear warning about the problems with this model and that you will not be held responsible of any problems occur afterwards.
or you could either: run them as is and pray that they don't die (be sure to backup often), use the drives in a different box (for less critical work), give them away, or just let them sit there unused.
September 18th, 2002, 01:30 AM #6
That indeed sucks.
Why not contact the attorneys handling the IBM Class Action, send them an email and see if they have a suggestion?
Other than complaining via phone and taking it up the ladder as far as you can go, I don't know what else you could do... They wouldn't give me an Advance RMA when my 75GXP failed and I had to wait a month for a new drive (though I did get a 60GXP). I'll never buy IBM hdd again, either.
Sorry to hear it, AuraE~ and TKOP; I sure wouldn't be happy about it either. I wish you the best in getting at least the 60GXP.
September 18th, 2002, 02:36 AM #7
I was thinking about sticking them on Ebay as many have done before, but have not for the exact reasons that PresterJohn mentioned - I dont want any flak from customers if the drive goes dead. If I got two 60GXP's back, id be all smiles right now. I heard thier still prone to the problem, but at least they wouldnt be the virtual king of dead IBM drives, the 45GB 75GXP, and Id get 15GB more per drive.
I paid $300 for the pair of harddrives about a year and a half ago...maybe about two years now. I now have two metal boxes that I'm too afraid to stick in my own machine, and too afraid to resell.
Serviceable used part indeed.
Im stuck between possibly wasting my time and complaining to IBM to get them replaced with 60GXP's, and sticking these drives in cows (well..I only have one cow so the other ones going to be the shelf-warmer). Well I could put them in RAID on the cow...RAID0 would just make them more succeptable to data loss, so Id have to RAID1 them.
But then I'd have a 45GB RAID1 Array in a COW. What a waste.
Has anyone actually Emailed IBM for a re-replacement and succeeded? I want to hear your stories.
I'd contact the attorneys, but I think it would be a lost cause. I'm sure im just another "fish in the pond" of unhappy 75GXP owners, and the IBM page has not been updated since April. They seem like thier concentrating thier resources on pursuing problems with the Palm M130 now.
Ive narrowed down what I can do to two things:
1) Keep the 75GXP's and use them in cows.
2) Complain about the 75GXPs, possibly get 60GXPs....and probably use them in cows.
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