"Help and Support" won't run  | | | 
February 29th, 2004, 08:07 PM
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#1 (permalink)
| | Ultimate Member
Join Date: Oct 2001
Posts: 1,226
| "Help and Support" won't run
WinXP Home otherwise running OK. Ran anti-virus scan and Adaware. I am unable to start "Help and Support". Looking in Services, I find this as the path to the executable:
"C:\WINDOWS\System32\svchost.exe -k netsvcs"
Under Dependencies, it shows Remote Procedure Call (RPC).
Does that look correct?
Any help getting "Help and Support" going would be appreciated. | 
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February 29th, 2004, 08:10 PM
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#2 (permalink)
| | Where's the beef?
Join Date: Mar 2002 Location: Southwest, VA
Posts: 3,585
| Re: "Help and Support" won't run
This "C:\WINDOWS\System32\svchost.exe -k netsvcs" won't start the GUI portion of Help and Support. Are you saying the shortcut on the start menu isn't working?
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February 29th, 2004, 10:35 PM
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#3 (permalink)
| | Ultimate Member
Join Date: Oct 2001
Posts: 1,226
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Yes, Scott, that's correct. I hit the shortcut but the application does not run. I was looking in services for a reason why it might not be working. | |
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February 29th, 2004, 11:12 PM
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#4 (permalink)
| | Where's the beef?
Join Date: Mar 2002 Location: Southwest, VA
Posts: 3,585
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Warning! Dumb Suggestion Ahead:
Open "My Computer" then head to "Help" then "Help and Support Center".
Any luck? | |
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March 1st, 2004, 12:08 AM
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#5 (permalink)
| | Ultimate Member
Join Date: Oct 2001
Posts: 1,226
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NOT a dumb suggestion!
Unfortunately, that didn't work either...  | |
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March 1st, 2004, 10:53 AM
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#6 (permalink)
| | Where's the beef?
Join Date: Mar 2002 Location: Southwest, VA
Posts: 3,585
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Okay, another question:
Have you tried logging in as someone else to see if this problem clears up? I'd choose someone with admin priviledges. | |
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March 1st, 2004, 11:06 AM
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#7 (permalink)
| | Member
Join Date: Nov 2003
Posts: 412
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This happened to me and I was told to try the following.
You should really run a repair: http://www.michaelstevenstech.com/XPrepairinstall.htm
You can try running SFC /SCANNOW from a command prompt first.
Scan for viruses too: http://www.pandasoftware.com/active...n_principal.htm
And also this
Go to your Start button and choose run. Type services.msc and hit enter. Look for a service called Help and Support. Right-click to enable it - set it to Manual, or Automatic if you prefer. You may need to start it from there as well (Choose Start in the menu).
however neither worked and the repair install went horribly wrong and I had to format and re-install but you might have more luck. | |
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March 1st, 2004, 04:09 PM
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#8 (permalink)
| | Ultimate Member
Join Date: Oct 2001
Posts: 1,226
| FIXED!! 
I found this most useful page: http://www.kellys-korner-xp.com/top10faqs.htm
It mentioned the specific problem I was having and related it to a registry cleaner called "Easy Cleaner" from toniarts.com. This was recently recommended on TechTV... 
Anyway, it corrupts the Help and Support registry. You must exclude that area if you are going to use this program. I was able to repare by using the "Undo" option from my registry cleaning job.
Consider yourselves warned.
It gets EVEN BETTER! This registry cleaner is now $19.95. You cannot correct the problem without updating to the new (not free) version. Just so you know...
Last edited by crazyray : March 1st, 2004 at 04:13 PM.
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March 2nd, 2004, 02:33 PM
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#9 (permalink)
| | Where's the beef?
Join Date: Mar 2002 Location: Southwest, VA
Posts: 3,585
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OUCH!
Glad to hear ou got it working though. | |
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March 2nd, 2004, 02:48 PM
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#10 (permalink)
| | Junior Member
Join Date: Feb 2004
Posts: 29
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So A 'free' program screws your registry, then in order to get the problem resolved you have to buy the retail version?
That's nice.
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