AOL randomly crashes

[rrcn]

I have recently added a new 512mb stick of pc3200 made by Patriot. I have tested the ram for errors with Memtest86 and have not come up with any. From what I remember, ever since I replaced my 2 x 256mb pc2700 with this new stick of pc3200, aol has been crashing randomly. I have scaned for virus's and adaware and the system comes up clean.

My computer will run overnight without crashing. I have also noticed that it only crashes with aol running and when aol crashes, it brings windows down with it. What I mean is that when aol crashes, I can still click on the start button, my computer and other stuff, but they wont load. As soon as I click on the start button, windows will then crash but not completely lock up. The mouse still moves and the num lock light turns on and off. I was running aol 9.0 and decided to downgrade to 8.0 with better luck, but it still crashes.

Any ideas?

TIA.

Gigabyte GA-7VT600-L
XP 2600+
512mb pc3200
XP pro

[joker_927]

May I be the first to state in this thread....

AOL suck!

Okay, sorry.

If it is JUST one program (aol) i really wouldn't think its your ram. No other programs crash at all?

[rrcn]

Yea, I know aol sucks. But I'll hopefully be switching to something else by the end of this month.

I havent noticed any other program crash at all. I mainly notice aol crash because its the only program that runs long enough. Games dont crash, nero runs fine, dvd shrink, winamp, avg, ps all run normally.

[joker_927]

I know this sounds.... dumb, and it may not help at all. But open every single program you can think of that isn't fullscreen (like a game) along with aol. Now just play around and click stuff( whatever you normally do with this "aol" thing of yours. See if only AOL crashes.

warning: this may not help you in any way shape or form, but its all that I could come up with...

[rrcn]

Alright joker...I'll give it a shot.

[rrcn]

Well, sorry joker, I opened up a bunch of programs and AOL didnt crash. I'm posting in here right now with the troubled pc. I have opened up a LOT of programs. lol. I've never opened so many at once. HAHA.

Any other ideas?

[nodnerb2]

Hi,

Have you tried sticking the old memory back in?

Here is something from AOL when I searched for "freezing", an initial search using " random crashes" did not find anything so I guess they describe it differently!!

http://help.channels.aol.com/article...ticleId=217314

Cheers

Nodnerb2

[imac9556]

Hey,
Besides bashing AOL lol, Did you try the repair feature in AOL? I remember there was this function where it will check your PC if AOL is working properly. When you log into AOL, there is PC checkup feature somewhere. I don't know, just an idea

P.S. I'm an AOL member right now and I have all these problems. The software is even worse on the Mac! These are my last few weeks as an AOL member, lol. I'm switiching to sbc yahoo! dsl.

[rrcn]

I was thinking about switching back the old ram. I will try that later today. I have also tried that computer check up thingy and all it says is to upgrade to 9.0.

Thanks guys, will try switching back the ram and will let you know.

[EDIT]: I also talked to one of those tech support people hoping to say they had recently created a new update that was buggy or something and had a fix for. But the people there treat me like I'm stupid or something.

She's like, did you try cleaning the temp internet files? Yes.

Did you try uninstalling the aol adapter? Yes.

And then she's like ok, send me your system info by going to this keyword. So I send the info and she's like, it says here that you have call waiting enabled, try turning it off and see if it works. So I was like ok, fine (even though I dont have call waiting on this line so it doesnt even matter if its checked). They try to get rid of you when they cant solve the problem because they themselves dont know whats wrong. As it turns out, I dont have call waiting enabled and I dont even have call waiting on this phone line.

[rrcn]

I reinstalled the old ram and aol still crashed. So there's definately something wrong with aol.