Trouble opening "My Computer" and associated files

**Jeff_Gordon_24** · June 6th, 2004, 05:32 PM

Hey Everyone,

I can not open the My Computer icon on my desktop. When I try i get a message that says, "Explorer: This program has performed an illegal operation and will be shut down." Following that message i get a message that says there was a problem with internet explorer and it will be closed. Please save all unsaved information, or something like that. This also happens when i try to open file folders. If anyone could help me it would be VERY appreciated. Thank you!

**Jeff_Gordon_24** · June 6th, 2004, 05:42 PM

someone please reply, i really need your help

**fpantovich** · June 6th, 2004, 05:45 PM

sounds like your windows install is corrupted by either a virus or something....what version of windows do you have??

**Jeff_Gordon_24** · June 6th, 2004, 05:47 PM

Windows 98

**fpantovich** · June 6th, 2004, 05:49 PM

are you able to access the internet at all on the system giving you problems (in case the one you are using right now is a different one...)

**Jeff_Gordon_24** · June 6th, 2004, 05:51 PM

I am able to access the internet ( i am on that computer right now). I am able to run most applications on my desktop.

**fpantovich** · June 6th, 2004, 05:53 PM

okay, try going to the link below and performing the windows updates, do all the criticals and anything pertaining to windows system or internet/internet explorer...good luck

http://windowsupdate.microsoft.com

**Jeff_Gordon_24** · June 6th, 2004, 05:54 PM

thanks for all your help, hopefully it works

**Jeff_Gordon_24** · June 6th, 2004, 05:57 PM

Upon going to that website, i found under "Update history" that at one point or another i already performed all of the updates availiable for my system. Do you have any other suggestions?

**fpantovich** · June 6th, 2004, 05:58 PM

after you did a scan for updates, no other came up??

**Jeff_Gordon_24** · June 6th, 2004, 05:59 PM

none camp up at all

**fpantovich** · June 6th, 2004, 06:00 PM

do you have virus protection running on your computer, if so, what program, if not go to the following link download and install the Home Edition...it's free

http://www.avast.com/i_idt_1016.html

afterwards, do the "check for updates" feature on the virus protection, then after the reboot do a full system scan....good luck...

**Jeff_Gordon_24** · June 6th, 2004, 06:03 PM

I Have AVG On my system. My computer is scanned daily and the system was updated today, while i was trying to fix this problem.

**Jeff_Gordon_24** · June 6th, 2004, 06:04 PM

because it has to do with explorer and stuff, do you think it would help if i installed Netscape as my default browser? i do not have it on my system yet but i could download it.

**fpantovich** · June 6th, 2004, 06:04 PM

have you done a full system scan since this problem started? also, what exactly is the error word-for-word, if you don't mind....

**fpantovich** · June 6th, 2004, 06:05 PM

actually, I wouldn't use either of them, I use Mozilla's new Firefox (a new version of Mozilla)....very nice browser and very quick...

http://www.mozilla.org/products/firefox/

**Jeff_Gordon_24** · June 6th, 2004, 06:06 PM

The Exact internet explorer error says " An error has occured in internet explorer. Internet explorer will now close. if you continue to expieriance problems, please restart your computer. Obviously i have restarted my computer numerous times and that has not helped.
I have also done a full system scan.

**fpantovich** · June 6th, 2004, 06:07 PM

hhmmm....worth a try, heh...do you have Ad-Aware on your system?? if so, do a scan after updating, otherwise, the link's below 8P

http://download.com.com/3000-8022-10...ml?tag=lst-0-1

**fpantovich** · June 6th, 2004, 06:09 PM

so, is it internet explorer or My Computer giving you the error, cuz it looks like IE is giving you problems based on that error not Windows Explorer....try going to the link below and reinstalling IE if you want to continue using IE, otherwise install another browser client....

http://www.microsoft.com/downloads/d...DisplayLang=en

**Jeff_Gordon_24** · June 6th, 2004, 06:12 PM

i am downloading firefox now, to see if that will help. I have ad-aware on my system. I used to have adware on my system but it got rid of it a long time ago.