Problems - booting up.

aje · June 19th, 2004, 08:09 PM

Hello all,

I am currently running windows 2000. I believe my motherboard is an ECS elitegroup, K7VZA.

When I try to start up my computer, it runs through the normal startup procedure with only one noticeable difference. I noticed that at the screen where it tells you what drives are your primary/secondary master/slave, the text, "Trend ChipAwayVirus(R) 1.65 On guard" appeared above the master/slave info. This text appeared brighter than all the other text. During the windows splash/loading up screen, the computer all of a sudden restarts. It continues in a cycle like this, endlessly until I am forced to shut it down (using the button on the case).

To try and solve this problem, I have done a little bit of research, but I have not found anything to help me. After reading the first source of information, I thought that Trend ChipAwayVirus was actually a virus, and that I would have to reformat my HD and/or reinstall the OS to fix it. After reading more and other sources, I realize that I must have misread it. All the other sources told me that Trend ChipAwayVirus is an antivirus application integrated within BIOS. If the latter is true, It may be a coincidence that I only noticed this Trend ChipAwayVirus message at the same time this problem started.

The only cause to this problem that I may infer would have to do with Windows Service Pack 4. The last time I was using my computer before I was unable to start it up, I had installed Service Pack 4, and then uninstalled it without rebooting anytime between the two events. I don't know if this would or could mean anything, and I highly doubt it, but I thought I'd share it because it is the only thing that I can think of that may be causing these problems.

Thank you all for reading, I appreciate any responses or efforts to help greatly.

--
aje

John Prophet · June 19th, 2004, 08:27 PM

so are you saying that the "trend chip away" notice on the screen wasnt brite before..or did you just start noticing it?? you could always boot into the bios and turn off the chip away virus protection...but I am not sure if that would be wise quite yet....

have you tried booting into safe mode??

find out if it boots into safe mode first....(hit f8 while booting)

also find out if you can boot into the bios...(usually by hitting the "delete" key when booting

Brainchild · June 19th, 2004, 08:30 PM

You might try starting in safe mode by tapping F8 during startup,and see if you can get into Windows that way.If it will go into windows in safe mode then I bet the service pack borked the system.

You can disable the Trend in the BIOS.I would turn it off and see if it will boot into windows.If so you will know where the problem lies.If not then we can look somewhere else.

I can't find any info either,just guessing

aje · June 19th, 2004, 08:32 PM

I'm saying that I've never seen that Trend ChipAwayVirus notice until the time I was starting up, and this problem occurred.

I tried booting into safe mode. What happens is, (sorry for the ignorant/naive sounding description) At the mostly blank screen where the grey bar fills up across the botton when it says something along the lines of "Starting up Windows". The bar fills up completely, and then it just sits there. It does nothing else after this. I also tried booting into safe mode w/ networking and the same thing happened.

I was able to enter setup by hitting delete while booting up. If I can maybe fix this problem somwhere in setup then please let me know how, or point me towards some resources that may instruct me.

Thanks

Edit,
Brainchild: You say to try to turn off the Trend Chipawayvirus. Will it be listed as Trend Chipawayvirus? or as Anti-virus control?

aje · June 19th, 2004, 08:52 PM

*update*

I turned off anti-virus protection in Advanced BIOS Features in setup. This did not help the problem, the computer still restarted itself halfway through starting up.

I then tried to boot in safe mode. After the "Loading windows" screens, It went to a blank screen,where certain text started scrolling. They appeared to be filenames. Many of them were .dll files. I'm sorry but I cannot provide much more information, becuase this text came up and after going through however many filenames it listed, the computer rebooted itself again.

CharlesDaCosta · July 18th, 2004, 04:26 AM

I have the same problem but I am finding that my secondary hard disk is the problem. When I take it out the system boots find.

Quote:

Originally Posted by aje

Hello all,

... When I try to start up my computer, it runs through the normal startup procedure with only one noticeable difference. I noticed that at the screen where it tells you what drives are your primary/secondary master/slave, the text, "Trend ChipAwayVirus(R) 1.65 On guard" appeared above the master/slave info. This text appeared brighter than all the other text. aje

The difference is that I get a "Disk BOOT FAILURE, INSERT SYSTEM DISK AND PRESS ENTER"

Charles

paul9 · July 18th, 2004, 05:27 AM

charles, it sounds as though you had the jumper settings wrong on your drives, or if using cable select, maybe they were plugged in the wrong order on the ide lead.
aje, the chipaway antivirus only monitors whether the hard drive master boot record is being changed, and asks if you want to allow the change. it should never cause reboots.

CharlesDaCosta · July 19th, 2004, 06:04 PM

Quote:

Originally Posted by paul9

charles, it sounds as though you had the jumper settings wrong on your drives, or if using cable select, maybe they were plugged in the wrong order on the ide lead.
aje, the chipaway antivirus only monitors whether the hard drive master boot record is being changed, and asks if you want to allow the change. it should never cause reboots.

I realized that ChipAway had nothing to do with the problem. The jumpers are find, the two disks have worked for months. The day I posted was the day after I got problem. I think my disk just died, because about two to three months ago I got a error saying that my big disk was going to fail, back it up.

At that time, I thought the problem was all the divices I had (two HDD & 4 CD/DVD, pus more) so I changed the mother board and got rid of all the CD/DVDs but one, and put some space between my HDDs.

It worked ever since. Then a few days ago I turned on the computer and got the message about loading the System's CD. For the first time I noticed the ChipAway ... so I thought I had a virus. When I took out the 2nd HDD the system booted find. I booted again, this next time I paid attention to the boot process and saw the chipaway again, that is when I surpected chipaway was not the problem.

Front242 · July 20th, 2004, 11:48 AM

If you need the info on the hard drive, turn the machine on with the second HD plugged in but not connected to the IDE. After boot connect the HD (preferably on another cable). If the failure is in the boot sector of your HD, you may be able to see the HD and extract the information.

Caveat: Though rare, this could cause some problems so you may want to try this on an older computer. I have never had a problem doing this but it may be that I am just lucky.

CharlesDaCosta · July 23rd, 2004, 06:23 PM

Quote:

Originally Posted by Front242

If you need the info on the hard drive, turn the machine on with the second HD plugged in but not connected to the IDE. After boot connect the HD (preferably on another cable). If the failure is in the boot sector of your HD, you may be able to see the HD and extract the information.

Caveat: Though rare, this could cause some problems so you may want to try this on an older computer. I have never had a problem doing this but it may be that I am just lucky.

1. I will try.
2. I have a rack that make the HDD swapable, and I tried the disk that way on my other computer. The disk Beeps.
3. I would love to get my stuff off so if there is any thing else I could do, please ............