v.92 modem

**TheCrazGod** · September 7th, 2004, 04:23 AM

Alright, I have a v.92 modem on a gateway laptop, and for some reason aol does not detect the modem. It is looking on the correct com port (COM3) but it just doesnt see it. So obviously when I try to dial up it says there is not dial tone. I have tried uninstalling and reinstalling the modem driver, and this did nothing in the way of correcting the issue. I just wanted to see if any one else may have an idea, or has dealt with this before?

Thanks
TCG

**Valtelino** · September 7th, 2004, 06:10 AM

No idea what modem, laptop or OS yet, but
It reminds me of an issue I had with a series of revisions of Lucent/Conexant/Agere chipset Pci modems where they worked fine, but on the default instal, 80% of the time the dial in software couldn't "hear" the dial tone. If I unchecked the "detect dial tone before dialling" (or something similar) box in the modem properties, they dialled in OK first time, every time. The only time this is an issue is if you have more than one phone on the one line (as in- the Pc modem, plus an extension). If someone was on the extension, the modem would still try to log in anyway, and try dialling a number over the conversation. Nuisance only.

So, I'm working on a lot assumptions here:
Modem passes windows self-diagnostic (query) OK.
Now you're trying to use the AOL setup disk to go online, which finds the modem as installed, tries to dial in using it, but due to modem default properties ,the modem waits for a dial tone that it will rarely hear, before it will dial the ISP number.

**John Prophet** · September 7th, 2004, 07:59 AM

AOL sucks

I think it likes to use com5 which is sometimes a problem

**sechs** · September 7th, 2004, 02:26 PM

Is this internal or external? A soft modem or hardware? Who's the manufacturer of the modem?

**zen** · September 7th, 2004, 07:52 PM

Originally Posted by John Prophet

AOL sucks

big time.

**TheCrazGod** · September 7th, 2004, 11:03 PM

Thank you all for all of the input. I will address a few things. Yes AOL does suck...bad...this is a friends computer. Secondly....Gateway sucks bad...refer to excuse # 1. Third, Valentino, thank you, you have assumed correctly except for the fact that it will never dial. I think i did toggle the wait for a dial tone off once, but not as a potential fix by itself. So I will try that. JP it was origionally on COM3 I switched to COM2 just to try it out. Sechs...the modem is internal on board, so it came with the Gateway. As to the manufacturer Im not sure. I know its a V.92 Voice Modem. And finally, I think it is important to agree again with Zen's emphasis again on how bad AOL sucks. So to all the boys and girls who are thinking about it. If I had a dollar for all of the machines I have reloaded thanks to AOL...well you get the point. Thank you all for your input, sorry it took me so long to respond. Any other ideas would be welcome!

TCG

**sechs** · September 8th, 2004, 01:26 PM

I suspect that this is a softmodem, so you should make sure that you have the latest drivers from Gateway.

Check the device manager for model and manufacturer information.