PC SHUTS OFF!!

**nettizen** · May 6th, 2005, 11:23 AM

Hello can someone help me with an on going problem I'm having with my pc. I have windows xp sp2 and it just shuts off, doesnt save doesnt log off. I have checked the power supply, connections, hibernation, ran virus and adware-spyware programs..nothing comes up. I have run the everest program..it found pc temp and power supply normal. security events find nothing. Application events find nothing. I'm all out of ideas. Please help.

**GroundZero3** · May 6th, 2005, 11:24 AM

what are the system specs?

**Bill in SD, CA** · May 6th, 2005, 11:28 AM

Are these shut downs random or consistently predictable?

Bill in SD, CA

**VHockey86** · May 6th, 2005, 11:29 AM

No blue screen or anything? Just completely powers off?

You might want to open up the case and take a thorough look at everything and make sure there are no obvious problems. Pay special attention to the capacitors on the motherboard.

Make sure you check the power supply stuff when the computer is under full load if possible too. Just watching it in idling in windows doesn't give you a good indication of stability.

**nettizen** · May 6th, 2005, 12:52 PM

No these are random shut offs. No blue screen just goes black and turns off as if the power were suddenly pulled out. here are some spec that maybe helpful.

Computer:
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 2
Internet Explorer 6.0.2900.2180 (IE 6.0 SP2)
DirectX 4.09.00.0904 (DirectX 9.0c)

Motherboard:
CPU Type Intel Celeron-S, 1300 MHz (13 x 100)
Motherboard Name Compaq 5410US
Motherboard Chipset Intel Solano i815E
System Memory 256 MB (PC133 SDRAM)
BIOS Type Compaq (11/14/01)
Communication Port Communications Port (COM1)
Communication Port Communications Port (COM2)
Communication Port ECP Printer Port (LPT1)

Storage:
IDE Controller Intel(r) 82801BA Bus Master IDE Controller
Floppy Drive Floppy disk drive
Disk Drive Maxtor 4D040H2 (40 GB, 5400 RPM, Ultra-ATA/100)
Optical Drive Compaq DVD-ROM DVD-117 (16x/40x DVD-ROM)
Optical Drive HL-DT-ST CD-RW GCE-8240B (24x/10x/40x CD-RW)
SMART Hard Disks Status OK

**JPMiller** · May 6th, 2005, 01:27 PM

Whats the brand and wattage of the power supply?
what video card do you have?
have you run memtest?
watch everest home voltages right up to it turning off...

**nettizen** · May 6th, 2005, 03:24 PM

ok here are some more specs.

Primary Display Driver ]

DirectDraw Device Properties:
DirectDraw Driver Name display
DirectDraw Driver Description Primary Display Driver
Hardware Driver i81xdnt5.dll
Hardware Description Intel(R) 82815 Graphics Controller (Microsoft Corporation)

Sensor Properties:
Tsystem 32 °C (90 °F)
Tcpu 64 °C (147 °F)
Taux 27 °C (81 °F)
Vcore 1.45 V
V1.5 1.26 V
V1.8 1.87 V
V2.5 2.50 V
Vio 3.39 V

Sensor Properties:
Sensor Type SMSC LPC47M192 (SMBus 2Dh)

Temperatures:
Motherboard 32 °C (90 °F)
CPU 64 °C (147 °F)
Aux 27 °C (81 °F)

Voltage Values:
CPU Core 1.45 V
+1.5 V 1.26 V
+1.8 V 1.87 V
+2.5 V 2.50 V
+3.3 V 3.39 V
+5 V 5.16 V
+12 V 11.94 V
Debug Info V C0 7C C5 C6 BF C5 40 20
[ Maxtor 4D040H2 (D22CBCWE) ]

03 Spin Up Time 63 234 234 6989 OK: Value is normal
04 Start/Stop Count 0 253 253 1689 OK: Always passing
05 Reallocated Sector Count 63 253 253 0 OK: Value is normal
06 Read Channel Margin 100 253 253 0 OK: Value is normal
07 Seek Error Rate 0 253 251 0 OK: Always passing
08 Seek Time Performance 187 248 226 34786 OK: Value is normal
09 Power-On Time Count 0 239 239 46859 OK: Always passing
0A Spin Retry Count 223 253 252 0 OK: Value is normal
0B Calibration Retry Count 223 253 252 0 OK: Value is normal
0C Power Cycle Count 0 249 249 1663 OK: Always passing
C0 Power-Off Retract Count 0 253 253 0 OK: Always passing
C1 Load/Unload Cycle Count 0 253 253 0 OK: Always passing
C2 Temperature 0 253 253 0 OK: Always passing
C3 Hardware ECC Recovered 0 253 252 44 OK: Always passing
C4 Reallocation Event Count 0 253 253 0 OK: Always passing
C5 Current Pending Sector Count 0 253 252 0 OK: Always passing
C6 Off-Line Uncorrectable Sector Count 0 253 253 0 OK: Always passing
C7 Ultra ATA CRC Error Rate 0 199 199 0 OK: Always passing
C8 Write Error Rate 0 253 252 0 OK: Always passing
C9 <vendor-specific> 0 253 251 1 OK: Always passing
CA <vendor-specific> 0 253 252 0 OK: Always passing
CB <vendor-specific> 180 253 252 0 OK: Value is normal
CC <vendor-specific> 0 253 252 0 OK: Always passing
CD <vendor-specific> 0 253 252 0 OK: Always passing
CF <vendor-specific> 0 253 252 0 OK: Always passing
D0 <vendor-specific> 0 253 252 0 OK: Always passing
D1 <vendor-specific> 0 253 253 0 OK: Always passing
63 <vendor-specific> 0 253 253 0 OK: Always passing
64 <vendor-specific> 0 253 253 0 OK: Always passing
65 <vendor-specific> 0 253 253 0 OK: Always passing

Sound, video and game controllers:
Audio Codecs 5.1.2535.0
Intel(r) 82801BA/BAM AC'97 Audio Controller 5.1.2535.0
Legacy Audio Drivers 5.1.2535.0
Legacy Video Capture Devices 5.1.2535.0
Media Control Devices 5.1.2535.0
Microsoft Kernel System Audio Device 5.1.2535.0
Microsoft WINMM WDM Audio Compatibility Driver 5.1.2535.0
Video Codecs 5.1.2535.0

CPU Properties:
CPU Type Intel Celeron-S, 1300 MHz (13 x 100)
CPU Alias Tualatin, A80530
CPU Stepping tA1
Instruction Set x86, MMX, SSE
Original Clock 1300 MHz
L1 Code Cache 16 KB
L1 Data Cache 16 KB
L2 Cache 256 KB (On-Die, ATC, Full-Speed)

CPU Physical Info:
Package Type 370 Pin FC-PGA2
Package Size 4.95 cm x 4.95 cm
Transistors 44 million
Process Technology 6M, 0.13 um, CMOS
Die Size 80 mm2
Core Voltage 1.475 / 1.5 V
I/O Voltage 3.3 V
Typical Power 17 - 23 W (depending on clock speed)
Maximum Power 26.3 - 34.8 W (depending on clock speed)

CPU Manufacturer:
Company Name Intel Corporation
Product Information http://www.intel.com/products/browse/processor.htm

CPU Utilization:
CPU #1 6 %

**excuzzzeme** · May 6th, 2005, 03:38 PM

Check your BIOS and see if you have a Temp shutdown option. You might be exceeding it. By default mine is 64º C

**cunokyle** · May 6th, 2005, 03:56 PM

cpu temp is running a little high and that is most likely why it is shutting down.

And that is the idle temp too so I am sure that is what the problem is.

Time to invest in some thermal compund it looks like.

**VHockey86** · May 6th, 2005, 05:04 PM

cunokyle.... he was posting that as an example. Its not the thread starter's temp.

**JPMiller** · May 6th, 2005, 05:21 PM

actually 64 is the threadstarters temp...
but in no way is 64 too high...
NO, its not a good temp, but certainly not one to be worried about...
Even allowing + or - 10 degees its not a problem...
I doubt the shutdown temp is set to the 60's...
go into the bios and see what and if its set to...

**cunokyle** · May 6th, 2005, 06:58 PM

My system shuts down when my temp hits 65*
I am just going from my own personal experience. I have never had a computer have an idle temp that was so high.

**nettizen** · May 6th, 2005, 07:06 PM

No temp shut down option in BIOS just energy saver, time out options.

**nettizen** · May 6th, 2005, 07:08 PM

BIOS is F10 at start up in xp home right? Just making sure.

**nettizen** · May 6th, 2005, 07:16 PM

Would this help I searched for temperature in windows help and support. Coincidentally, I did a fresh install of windows xp on 4/26/00. So maybe this AMD PowerNow!! might work..if my system supports it?

If you are using an AMD PowerNow!-enabled system and you reinstall Windows XP, you must download the latest Microsoft Processor driver from Windows Update to enable AMD PowerNow!. The default Processor driver (Processr.sys) installed with Windows XP does not enable AMD PowerNow!. If you experience symptoms such as decreased battery life or increased processor temperatures, this may indicate that you must update the Processor driver on the system. Also note that when you install SP1 for Windows XP, this does not switch the Processor drivers even though there is an updated driver in the service pack.
(Microsoft Processor Driver Version 5.1.2600.1152)

articles in the Microsoft Knowledge Base:
318891 AMD PowerNow! Technology Support for Windows XP

**LavanderDeath** · May 6th, 2005, 07:23 PM

Your fan for your processor, is it on the processor? And/or do you think it's able to handle it?

**nettizen** · May 7th, 2005, 09:55 AM

Ok guys, I have finally just opened up the pc and found tons of dust everywhere. I have cleaned it out. Fans were cluttered, board was a mess. Ran the pc all night and not one shut off!!. Hopefully this is all that it needed. Thanks for all of your help and suggestions.