Can't connect to internet

[Adamdc]

Same laptop that had the Downloader-GS virus that you guys helped me take care of.

My friend told me that lately he hasn't been able to access the internet. This seems to have coincided with some spyware addition and/or removal along with some virus alerts. I have since cleaned up all the spyware and viruses.

I'm plugging my broadband cable into the laptop and, as friend stated, I'm not able to connect to internet. I get a pop-up saying that broadband connection is working but any attempts to actually access internet is not working. My IP address is set at 169.254.XXX.XXX and I've tried several times to refresh it using ipconfig command (WinXP) but I'm getting a 'Unable to contact your DHCP server' command. I also notice that the 'Default Gateway' is blank and there's also nothing listed for 'Connection Specific DNS suffix' (don't know if that matters). I also tried the WinsockXP Fix utility but still nothing.

Just to let you know, the cable modem is working fine. It's plugged into my desktop and it works just fine but in the laptop.......nothing.

I'm probably going to end up calling the ISP and see what they can do but where it has nothing to do with the modem or their service they may tell me to figure it out myself.

As always, any help would be greatly appreciated!

Thanks

Adam

[muno]

The laptop is obviously having problems getting address from the dhcp server (you have such configured, right?).

If it's supposed to be private ip it gets, perhaps reinstall tcpip-stack, if it's supposed to be public address, try connecting the laptop to the same cable as the desktop is connected.

[Jarhed7276]

At the command prompt try:

ipconfig /release

then

ipconfig /renew

[DanU]

Did you reset your cable modem when you hooked up the laptop?

[Adamdc]

muno, it is public and I did connect with the same cable as the desktop

Jarhed, tried your suggestion and I got 'Unable to contact your DHCP server'.

Dan, I didn't reset the cable modem because it has been working fine on my desktop both before and after I plug it into the laptop.

I'm at a loss here.

[Bill in SD, CA]

Welcome to TechIMO!!

Not unusual for spyware to damage the winsock settings.

Try this and see if it gets back online:

LSP-Fix - a free program to repair damaged Winsock 2 stacks



Bill in SD, CA

[DanU]

Adam,
When you move a cable (or DSL) modem from one computer to another, the modem needs to re-acquire the MAC address of the new computer. This usually involves a reset. There should be a button in the back labeled reset that you can push in with a pen (or maybe a pin).

[Adamdc]

Dan, is a reset just simply pushing that button or are there other things involved? I don't want to mess up my desktop PC in the process.

Bill, I'm trying LSPfix right now!

thanks

[meese]

Try typing this at the command prompt: "netsh winsock reset catalog"

[Adamdc]

Actually, my friend took back her laptop. I stripped it clean of all the 'nasties'-----she's going to call her ISP and hopefully they get her up and running.

Thanks for all your help guys.


adam