Modem not detected  | | | 
October 22nd, 2005, 12:59 AM
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#1 (permalink)
| | Junior Member
Join Date: Oct 2005
Posts: 8
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I hope you can help me. I bought a Dell laptop today. Windows XP is installed. I am trying to set up my internet connection and it says ... modem removed- unavailable devise (COM1) ....any ideas what it could be?
Thanks 4 for your replies!
A | 
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October 22nd, 2005, 01:05 AM
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#2 (permalink)
| | Instigator
Join Date: Oct 2001 Location: Healdsburg, CA
Posts: 12,257
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Try reinstalling the modem drivers. Does the modem show up in Device Manager?  | |
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October 22nd, 2005, 01:10 AM
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#3 (permalink)
| | Junior Member
Join Date: Oct 2005
Posts: 8
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how do i reinstall that? I have always just put in my dial up info and that's all i have had to do....i don't have any software for my xp....where do i find drivers? I am such a ditz on this stuff...sorry! lol | |
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October 22nd, 2005, 01:16 AM
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#4 (permalink)
| | Junior Member
Join Date: Oct 2005
Posts: 8
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i looked under devise manager...modems....says " communications cable between 2 computers" | |
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October 22nd, 2005, 01:22 AM
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#5 (permalink)
| | Instigator
Join Date: Oct 2001 Location: Healdsburg, CA
Posts: 12,257
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Hmm.... I just noticed you said "Laptop". Does it have an internal modem or an add-in modem? I'm not sure how them things work. | |
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October 22nd, 2005, 01:26 AM
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#6 (permalink)
| | Junior Member
Join Date: Oct 2005
Posts: 8
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Good question...i am not sure...i bought this laptop used and refurbished....so i didn't get the software....i am not familular with this either....i am afraid that it is external... it is showing nothing under modems except that I do know that it has a wireless connection. But i have dial up at the moment....so i am affraid im screwed! That's not a good thing... could I install my windows 2000 and then use that software for my modem? Make sense? I am not sure what I am doind...bare with me....haha | |
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October 22nd, 2005, 01:34 AM
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#7 (permalink)
| | Instigator
Join Date: Oct 2001 Location: Healdsburg, CA
Posts: 12,257
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I'm getting the feeling that it doesn't have a modem, so installing W2K isn't going to help. If you installed XP, it should have detected a modem during the install. What model of laptop is it? | |
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October 22nd, 2005, 01:38 AM
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#8 (permalink)
| | Junior Member
Join Date: Oct 2005
Posts: 8
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I didn't install XP, it was already installed. I have 2000 on my home pc. It is a Dell latitude D610. | |
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October 22nd, 2005, 01:44 AM
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#9 (permalink)
| | Rock of Ages
Join Date: Oct 2001 Location: Bismarck,ND
Posts: 25,978
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better yet whats the service tag ## that will tell you complete layout of it from factory
__________________
Waitin' for the THWACK!
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October 22nd, 2005, 01:46 AM
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#10 (permalink)
| | Junior Member
Join Date: Oct 2005
Posts: 8
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I am so sorry...what is a service tag number???? And where is it? | |
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