Microsoft Office 2003

**unknownnames** · December 20th, 2005, 08:56 AM

This error everytimes pop up when i open word, excel document.

I Click OK for the error message, and go to word or excel program, but the document is blank. Im try send the document to my fren, but everything working well on his computer.

I'm try reinstall, uninstall and install back microsoft office 2003 but the problem still here.

**GroundZero3** · December 20th, 2005, 08:59 AM

cant see the error since the pic is so small

**osprey4** · December 20th, 2005, 09:04 AM

It might help if you just write down the error message and post it. Spelling is important.

**unknownnames** · December 20th, 2005, 09:06 AM

Im sorry, I'm upload the picture already . TQ

**osprey4** · December 20th, 2005, 09:10 AM

Well, you could always try deleting normal.dot. Seems to fix just about every other Word problem.

**unknownnames** · December 20th, 2005, 09:14 AM

Originally Posted by osprey4

Well, you could always try deleting normal.dot. Seems to fix just about every other Word problem.

I'm don't understand, can u explain more details? deleting normal.dot?

**Jeordiewhite** · December 20th, 2005, 09:18 AM

It almost sounds like a virus or a problem with a mal-ware macros looking for the file.
Can you use a text editor to open the file, besides microsoft office word to see what the actual content of the file is?
Maybe you could use a virus scanner etc to look for any malware object.

Does the file allow you to delete it?

**unknownnames** · December 20th, 2005, 09:22 AM

Originally Posted by Jeordiewhite

It almost sounds like a virus or a problem with a mal-ware macros looking for the file.
Can you use a text editor to open the file, besides microsoft office word to see what the actual content of the file is?
Maybe you could use a virus scanner etc to look for any malware object.

Does the file allow you to delete it?

I can open the document with notepad. and the document can delete. and now im try scan my computer with anti virus.

**osprey4** · December 20th, 2005, 02:10 PM

Search for all instances of the file normal.dot and delete them. When you start Word again, it will recreate the file. You may lose some custom settings.