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  1. #1
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    system crash - 1st artifacts, freeze, black screen

    don't know if this is in the correct forum - but i need help please.

    Hi all,

    I’m a relatively newbie to building my own system. But I found the advice and suggestions here to be very helpful.

    I built my own system and everything was going great…..until recently. My system keeps crashing – with no rhyme nor reason to it.

    The first couple times it crashed I did get a blue screen – but it blipped by so fast I couldn’t read it. This happened a couple times in a week then it was fine for the next two weeks. Now it happens almost as soon as I boot up.

    So here is what happens: All of the sudden I will get artifacts all over the screen – and invariably it may go away – but then comes back – screen locks up then goes black. CPU seems to stay on but nothing happening. ( I say this cause I was able to get winamp playing one time before it crashed – so the screen artifacts, then freezes, then goes completely black – and the music stops.)

    At this point I have to hard reboot – and it happens again. But what is strange is that while this happens most of the time (98%) – there are times when I can get on and no problem for several hours.

    There are also times when I try to reboot – and this artifact, freeze, black happens while I get into the bios during POST.

    I was able one time to get into the “event viewer”. I’ll reply to this message and paste what came up. Well I was able to send off an error report to M$ - and a couple of times it said that there was some type of problem with my video card/ driver, virtual driver. Other times is just said that there was no help topic for the error that I got.

    So what have I done?

    Initially it seemed like the vid card was overheating. The nVidia display allowed me to see the card core temp – didn’t seem to bad – but I still popped open the sides and put a fan right on it.

    First I went through and followed the error reporting details concerning the “video” problem. This included making sure that the video driver was up to date (it was) I even tried rolling back to an earlier version. No dice.

    Next I completely turned off the hardware accelerator and disabled the “enable writing” under the hardware accelerator.

    I have since gone in and made sure that all drivers were up to date – and/or reinstalled them.

    I’ve checked all the connections – made sure that the vid card is correctly fitted into the mobo.

    So the only thing that I can come up with is that my 1 month old video card is dying.

    But as I said I am very new to this – and know that there is so much that I don’t know – so any and all help would be appreciated.

    What else can/ should I check for/do? Under my current situation – is there a way to test my video card w/o having to buy a new one? (really don’t want to have to do that unless I know for sure that this one is dead – I’ve recently moved since I built the new puter – and like a dummy I didn’t keep all the boxes, receipts from everything that I built – so I don’t think I will be able to return the vid card).

    Also updated AV, FW, anti-spy ware - finds nothing.

    Here is my system:

    Monitor: NEC LCD1935NXM
    CPU: AMD Athlon 64 3700+ Processor (San Diego) Socket 939 Retail

    Mobo: Asus A8N5X nForce4 Athlon 64(FX)/64 X2 Dual-Core Skt939 DDR ATX
    Motherboard w/Audio, Gigabit LAN, RAID/Serial ATA Retail

    Vid Card: XFX GeForce 6800 Xtreme PCI Express 256MB DDR3
    Video Card w/TV-Out & Dual DVI Out Retail

    PSU: Antec SmartPower 2.0 SP-500 500W Power Supply (dual 12v @ 36amps)

    CDROM: Asus CB5216AG DVD 16x + CD-RW 52x32x52 Combo Drive (Beige)
    Retail

    320gig SATA WD HD

    OS: Windows XP SP2

  2. #2
    Rock of Ages jokostel's Avatar
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    try a different psu, or possbily one that has more wattage....
    besides that... check for heat issues... but i doubt those will help.... return the card if possible and get another one.
    He who seeks vengeance must dig two graves. One for his enemy, and one for himself.-- Lao Tzu

  3. #3
    Ultimate Member jrsweger's Avatar
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    That power supply should be more than enough to power that system. A more likely suspect would be the video card. Temperature could also be playing a role but if this fails on initial power up after being off for a period of time, not all that likely.

    Do you overclock?
    If you don't volunteer don't bitch!

  4. #4
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    Well the wattage and amps are more than enough for the card...

    With the mobo - i can check the temps for the mobo and the cpu - all fine. the nvidia settings let me see the card temp - also fine.

    I can also monitor the psu output - getting 3.26 on the 3.3; 4.95 on the 5.0 and 12.03 on the 12 - so it seems pretty constant.

    But - and i preface this with the fact that im a newbie to this - can it really be the vid card???? I only say this because sometimes when i hit the bios during POST - i will get the artifacts/screen distortion. I didn't think the system accessed the vid card until unitl after POST?

    I'm at a loss.

    Actually it is working fine right now - but wouldn't work this morning nor when i first got home.

  5. #5
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    would either of these logs help?

    System error log

    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 4/6/2006
    Time: 10:44:54 PM
    User: N/A
    Computer:
    Description:
    Error code 0000009c, parameter1 00000004, parameter2 80545ff0, parameter3 b2000000, parameter4 00070f0f.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 74737953 45206d65 726f7272 72452020
    0010: 20726f72 65646f63 30303020 39303030
    0020: 50202063 6d617261 72657465 30302073
    0030: 30303030 202c3430 34353038 30666635
    0040: 3262202c 30303030 202c3030 37303030
    0050: 66306630


    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 3/29/2006
    Time: 11:33:49 PM
    User: N/A
    Computer:
    Description:
    Error code 1000008e, parameter1 c0000005, parameter2 80543803, parameter3 aa02482c, parameter4 00000000.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 74737953 45206d65 726f7272 72452020
    0010: 20726f72 65646f63 30303120 38303030
    0020: 50202065 6d617261 72657465 30632073
    0030: 30303030 202c3530 34353038 33303833
    0040: 6161202c 38343230 202c6332 30303030
    0050: 30303030

    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 4/23/2006
    Time: 9:15:42 PM
    User: N/A
    Computer:
    Description:
    Error code 100000ea, parameter1 8a3a5020, parameter2 899b12d0, parameter3 bacdbcb4, parameter4 00000001.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 74737953 45206d65 726f7272 72452020
    0010: 20726f72 65646f63 30303120 65303030
    0020: 50202061 6d617261 72657465 61382073
    0030: 30356133 202c3032 62393938 30643231
    0040: 6162202c 63626463 202c3462 30303030
    0050: 31303030

  6. #6
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    This is from the event log

    Event Type: Information
    Event Source: Save Dump
    Event Category: None
    Event ID: 1001
    Date: 4/23/2006
    Time: 9:46:59 PM
    User: N/A
    Computer:
    Description:
    The computer has rebooted from a bugcheck. The bugcheck was: 0x100000ea (0x8a463020, 0x899d4138, 0xbacd7cb4, 0x00000001). A dump was saved in: C:\WINDOWS\Minidump\Mini042306-03.dmp.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Event Type: Information
    Event Source: Save Dump
    Event Category: None
    Event ID: 1001
    Date: 4/23/2006
    Time: 9:14:47 PM
    User: N/A
    Computer:
    Description:
    The computer has rebooted from a bugcheck. The bugcheck was: 0x100000ea (0x8a3a5020, 0x899b12d0, 0xbacdbcb4, 0x00000001). A dump was saved in: C:\WINDOWS\Minidump\Mini042306-02.dmp.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Event Type: Information
    Event Source: Save Dump
    Event Category: None
    Event ID: 1001
    Date: 4/23/2006
    Time: 12:53:42 PM
    User: N/A
    Computer:
    Description:
    The computer has rebooted from a bugcheck. The bugcheck was: 0x100000ea (0x893d0970, 0x89e38770, 0xbacd7cb4, 0x00000001). A dump was saved in: C:\WINDOWS\Minidump\Mini042306-01.dmp.

  7. #7
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    Is there anything in those files you just listed, that you can post here, or view them and do an Internet search from that information? e.g., C:\WINDOWS\Minidump\Mini042306-01.dmp

    Other than that, it's hit or miss, is it OS/Drivers/Hardware? It is often a process of elimination. You could do the following - just some places to start:
    1. Reinstall OS (quick boot is sufficient w. a new drive)
    2. Set BIOS to default, unless you have a RAID array.
    3. Disable any non-essential apps that load at start-up, like a firewall.
    4. Disable / Uninstall Nvidia firewall, if your chipset software came with it.
    5. Make sure memory is installed in correct slots, for dual channel.

    BTW, your psu is plenty big - no worries there.

  8. #8
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    There is supposed to be a viewer somewhere in windows to "see" the dump info - not that i'm sure that I'll understand it.

    As far as my error reporting and messages - M$ was no help. and googling variations of the code hasn't helped.

    I've re-assembled pretty much everything - still no dice.

    **Am i right in saying that it probably isnt the video card solely based on the fact that I would still have these problems even while in the bios???

    ***I currrently have it up and running - for 3 hours now - monitoring the temps and power outputs - all seem constant and within acceptable levels.

    ****As to the start -up I usually disable everything that I really don't need - but i did reset to defaults - still same problems.

    I will wait for more responses - but i'm thinking that maybe I might have to re-install windows (what a pain in the butt - so i want to hold off until i get more info especially if that isnt the problem).

  9. #9
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    Woodstock, VT
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    Maybe this will help: http://support.microsoft.com/kb/q148660/

    But...

    Since it's now running, I would let it "burn in" for a couple of days, then if the system is still quirky, reinstall the OS.

    Other stuff I have done:
    1. Reset CMOS (unplug computer, take out battery, move jumper for 10 secs, reinstall battery, turn on.
    2. Check IDE cable if this is what you are using. Put hard drive on end of cable, set HDD to "master" not "cable select.

  10. #10
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    well - it seems like the problem is resolved.

    Somehow (and still trying to figure this out) the bios at some point in time decided that it would really like my vid card to be pci instead of pci-express. The only thing that I can think is that when i initially flashed the bios it got corrupted.

    hmm - go figure

  11. #11
    分かりますか。 carl33p's Avatar
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    Well....theres a first. Geuss we can add that to the list of reasons sum1's computer "freaks out"

  12. #12
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    nope the problem is back

    laksdj klajfopiaw joijhaeoigjdoaing

  13. #13
    Ultimate Member RetroEvolute's Avatar
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    Ah! Everyone get their thinking caps back on! The war is not over!
    Intel Core i7-860 OCed to 4.0GHz | ASUS P7P55D-E | G.Skill 8192MB (4x2048MB) RAM | MSI GTX 280 | 2x Seagate 160GB 7200.11 RAID 0

  14. #14
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    I had this problems also. I would have artifacts all over the screen. Sometimes it would work for awhile, then slowly the artifacts came, like a virus. I have several computers, so I tried the video card in another computer and guess what, ARTIFACTS. Just to make sure, I installed another video card in the original system and it operated perfectly. I did the same things you did, reinstalled the OS, updated all drivers , etc., etc. I would try the video card in another computer if you can.

  15. #15
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    It is quite possible that the card is defective, there are many different scales of "Defective" one possibility is that the cards core and/or memory are clocked higher than it can handle.

    The issues your describing are the same things that happen if someone overclocks their card beyond what it can handle.

    There are a few ways to address this...

    If the card is NOT new, and NOT under warranty... you could increase the voltage through a manipulated bios file for your Video bios. Increasing the voltage would/should correct the problem

    The other option, would be to downclock the core/memory.. I would suggest looking for a tool called "ATITOOL" this will allow you to look for artifacts to find out if there is in fact actual artifacts showing up. This tool you can also adjust the Core/Memory clock frequencies, and slow down the card.

    Most video cards are not defective with problems such as this but are merely a lower grade than should have been released. Try downclocking first, this will not void your warranty. aka Lowering the core/memory speeds. Let me know how this goes. IF lowering your speeds fixes the issues, its only a band aid solution, and if you have a warranty RMA the card and explain that it is not capable of running at its STOCK core/memory speeds.
    Athlon XP 2800+ @ 2500Mhz
    2GB OCZ DDR433
    A7N8X-E Deluxe Nforce 2 Ultra
    XFX GeForce 7800GS EE 490 Core / 1450 Memory
    650Watt PSU

  16. #16
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    Smile System crash with black screen - intermittent

    Quote Originally Posted by Comrade View Post
    don't know if this is in the correct forum - but i need help please.

    Hi all,

    I’m a relatively newbie to building my own system. But I found the advice and suggestions here to be very helpful.

    I built my own system and everything was going great…..until recently. My system keeps crashing – with no rhyme nor reason to it.

    The first couple times it crashed I did get a blue screen – but it blipped by so fast I couldn’t read it. This happened a couple times in a week then it was fine for the next two weeks. Now it happens almost as soon as I boot up.

    So here is what happens: All of the sudden I will get artifacts all over the screen – and invariably it may go away – but then comes back – screen locks up then goes black. CPU seems to stay on but nothing happening. ( I say this cause I was able to get winamp playing one time before it crashed – so the screen artifacts, then freezes, then goes completely black – and the music stops.)

    At this point I have to hard reboot – and it happens again. But what is strange is that while this happens most of the time (98%) – there are times when I can get on and no problem for several hours.

    There are also times when I try to reboot – and this artifact, freeze, black happens while I get into the bios during POST.

    I was able one time to get into the “event viewer”. I’ll reply to this message and paste what came up. Well I was able to send off an error report to M$ - and a couple of times it said that there was some type of problem with my video card/ driver, virtual driver. Other times is just said that there was no help topic for the error that I got.

    So what have I done?

    Initially it seemed like the vid card was overheating. The nVidia display allowed me to see the card core temp – didn’t seem to bad – but I still popped open the sides and put a fan right on it.

    First I went through and followed the error reporting details concerning the “video” problem. This included making sure that the video driver was up to date (it was) I even tried rolling back to an earlier version. No dice.

    Next I completely turned off the hardware accelerator and disabled the “enable writing” under the hardware accelerator.

    I have since gone in and made sure that all drivers were up to date – and/or reinstalled them.

    I’ve checked all the connections – made sure that the vid card is correctly fitted into the mobo.

    So the only thing that I can come up with is that my 1 month old video card is dying.

    But as I said I am very new to this – and know that there is so much that I don’t know – so any and all help would be appreciated.

    What else can/ should I check for/do? Under my current situation – is there a way to test my video card w/o having to buy a new one? (really don’t want to have to do that unless I know for sure that this one is dead – I’ve recently moved since I built the new puter – and like a dummy I didn’t keep all the boxes, receipts from everything that I built – so I don’t think I will be able to return the vid card).

    Also updated AV, FW, anti-spy ware - finds nothing.

    Here is my system:

    Monitor: NEC LCD1935NXM
    CPU: AMD Athlon 64 3700+ Processor (San Diego) Socket 939 Retail

    Mobo: Asus A8N5X nForce4 Athlon 64(FX)/64 X2 Dual-Core Skt939 DDR ATX
    Motherboard w/Audio, Gigabit LAN, RAID/Serial ATA Retail

    Vid Card: XFX GeForce 6800 Xtreme PCI Express 256MB DDR3
    Video Card w/TV-Out & Dual DVI Out Retail

    PSU: Antec SmartPower 2.0 SP-500 500W Power Supply (dual 12v @ 36amps)

    CDROM: Asus CB5216AG DVD 16x + CD-RW 52x32x52 Combo Drive (Beige)
    Retail

    320gig SATA WD HD

    OS: Windows XP SP2

    Comrad:

    Main System RAM, timing and synchronization (speed) / refresh related errors.

    If you used Ulra or PNY memory when building your system, even if they are matched sets, this is most likely your problem. not a video cause - video symptom. I would suggest upgrading to Kingston Memory - matched pair sets.

    This should fix it.

    - Battleship -

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