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  1. #21
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    Did you try all the suggestions?

  2. #22
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    Join Date
    Aug 2012
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    Smile was lost

    I was unable to Save or Save As in MS Word 2007. I could save to .pdf but not .docx or .doc. I would hit Save or Save as and nothing would happen.
    I tried uninstalling and reinstalling Offfice.

    I renamed the files in

    HKEY_CURRENT_USER\Software\Microsoft\Office|12.0\W ord and removed the Normal.dotm template file as suggested from other Blogs.

    Finally I removed the google Ad in Under Word Options> Com Ad ins > Hit the go button
    I had a Google tool adin that I removed.

    I then closed Word and then I was able to save As. Hope this helps.

  3. #23
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    Join Date
    Jan 2013
    Posts
    2

    Lightbulb (MS) Office - COM Add-in - (Adobe) AcroBat PDF Maker - Repairing - [Registry Editing]


    Hi everybody !


    Same problem for me with (my very ooooold) MS Word 2000 :
    the Document Saving function was disabled.

    After much solo parameters-tweaking and forum searching, it turned out that
    this problem (on my computer) was caused by the
    (Adobe) AcroBat PDF Maker COM Add-in for (MS) Word.

    It worked a very long time,
    before suddenly preventing the Document Saving procedure in MS Word.
    I really don't know why this sudden change occurred...

    Doing a System Restore worked each time this problem happened,
    but this procedure is annoying
    (because you never know which exact changes you made to your OS in the past weeks),
    and since this problem is a recurring one, I wanted another option.

    Disabling the MS Word Global Template File (Normal.dot) worked,
    but since I deeply reorganized & customized almost everything in MS Word
    (Menus, Buttons, Commands, Functions, Styles, Macros, and all...),
    it was absolutely not an option to loose all these niceties that took me years to create.

    Anyway, I found another solution,
    based on the infos found in the Microsoft Knowledge Base :
    How to troubleshoot problems that occur when you start or use Word :
    (How to troubleshoot problems that occur when you start or use Word).

    This solution consist in
    Editing this following Sub-Key in the Windows Registry :

    -------------------------------------------------------------------------------
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins\PDFMaker.OfficeAddin
    -------------------------------------------------------------------------------

    The only parameter to change is the value found in "LoadBehavior",
    which normally is set to « 3 »,
    and which should be instead set to « 1 » or « 2 »
    (or ***MAYBE*** any other value, except « 3 » of course)
    if you don't want the Add-in to be loaded when you start MS Word.

    To Repair this COM Add-in :
    you just need to edit the Registry by hand to change this value,
    or alternatively, you may simply use the first REG file shown below, which will do the same.

    On my system,
    these values « 1 » or « 2 » worked fine,
    and now I can save documents in standard Word formats (.doc, .rtf, .txt,...) as before
    AND also save them in PDF format.

    But be warned that if you change this value,
    then ***MAYBE*** you will disable this Add-in,
    and then MS Word will be unable to save documents in PDF format with Adobe Acrobat.

    If this happen AND if you just want to Disable this COM Add-in,
    i.e. if you don't want the Add-in to be loaded when you start MS Word, you can safely change this value ;

    Alternatively, you will obtain the same result, i.e. Disable this COM Add-in,
    if you Re-Nename the Registry Key « PDFMaker.OfficeAddin » to anything else,
    for example « PDFMaker.OfficeAddin- ».


    If after changing this value,
    you find that
    MS Word is now unable to save documents in PDF format with Adobe Acrobat.
    but would like to keep the possibility of saving documents in PDF format with Adobe Acrobat :
    then you should make (and use) 2 REG Files :

    - one for Enabling the Adobe Acrobat PDF Maker COM Add-in (ON)
    AND for Disabling the MS Word normal saving function
    (Load Behavior = 3) ;

    - one for Disabling the Adobe Acrobat PDF Maker COM Add-in (OFF)
    AND for Enabling the MS Word normal saving function
    (Load Behavior = any other number. It works fine with 1 or 2).


    Below are the REG data for Windows XP.
    This should work with later versions of MS Word,
    but will you have to try it for yourself.

    To make a REG file :
    - Copy each text below in NotePad, starting just before « Windows Registry Editor » ;
    - Save this data as a text file with the extension « .TXT » ;
    - then Re-Name this file with the extension « .REG »

    To use a REG file :
    - Just click on it !
    - Windows will load it in the Registry.


    WARNING :
    USE REG FILES ONLY IF YOU KNOW WHAT YOU ARE DOING !!!
    Otherwise, YOU MAY BADLY DAMAGE YOUR OS !!!
    And moreover, remember that VIRUS LIKE REG FILES VERY MUCH !!!
    In all cases, ALWAYS DO A BACKUP (with the EXPORT function)
    OF THE REGISTRY KEY YOU WANT TO EDIT, BEFORE EDITING IT !!!


    --------------------------------------------------------------------------
    • (MS) Office - COM Add-in - (Adobe) AcroBat PDF Maker - (Load Behavior = 1).reg
    --------------------------------------------------------------------------

    Windows Registry Editor Version 5.00

    ; (MS) Office - COM Add-in - (Adobe) AcroBat PDF Maker - (Load Behavior = 1)

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\ Addins\PDFMaker.OfficeAddin]
    "LoadBehavior"=dword:00000002
    "Description"="Acrobat PDFMaker Office COM Addin"
    "CommandLineSafe"=dword:00000000
    "FriendlyName"="Acrobat PDFMaker Office COM Addin"

    --------------------------------------------------------------------------
    • (MS) Office - COM Add-in - (Adobe) AcroBat PDF Maker - (Load Behavior = 2).reg
    --------------------------------------------------------------------------

    Windows Registry Editor Version 5.00

    ; (MS) Office - COM Add-in - (Adobe) AcroBat PDF Maker - (Load Behavior = 2)

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\ Addins\PDFMaker.OfficeAddin]
    "LoadBehavior"=dword:00000003
    "Description"="Acrobat PDFMaker Office COM Addin"
    "CommandLineSafe"=dword:00000000
    "FriendlyName"="Acrobat PDFMaker Office COM Addin"


    --------------------------------------------------------------------------
    • (MS) Office - COM Add-in - (Adobe) AcroBat PDF Maker - (Load Behavior = 3).reg
    --------------------------------------------------------------------------

    Windows Registry Editor Version 5.00

    ; (MS) Office - COM Add-in - (Adobe) AcroBat PDF Maker - (Load Behavior = 3)

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\ Addins\PDFMaker.OfficeAddin]
    "LoadBehavior"=dword:00000003
    "Description"="Acrobat PDFMaker Office COM Addin"
    "CommandLineSafe"=dword:00000000
    "FriendlyName"="Acrobat PDFMaker Office COM Addin"


    Hope this will help.

    - Kendalph -



    This same message post in RTF format (Zipped) : (MS) Office - COM Add-in - (Adobe) AcroBat PDF Maker - Repairing - [Registry Editing] (Kendalph .zip
    Last edited by Kendalph; January 8th, 2013 at 07:59 AM. Reason: Change "ON/OFF Behavior" to "Repairing"

  4. #24
    Junior Member
    Join Date
    Jan 2013
    Posts
    2
    (MS) Word - TroubleShooting - (MS KB 921541) [En]


    Below is my edited version of the
    MicroSoft Knowledge Base article (KB 921541),
    which offer troubleshooting procedures & solutions
    when MS Word doesn't want to save documents anymore.

    Hope this will help !

    - KENDALPH -


    Contents of this Page :

    - Article Properties
    - Products that this article applies to
    - Summary
    - Additional Resources / Microsoft Support Options

    - Fix this problem with "MicroSoft Fix it for Me"


    - Manual Steps to troubleshoot problems that occur when you Start or Use Word :
    ► Re-Naming the Word Global Template File (Normal.dot or Normal.dotm)
    ► Disabling the Word StartUp Folder Add-ins
    ► Disabling OR Deleting
    the Word Data Registry Sub-Key
    ► Disabling OR Deleting the Word Options Registry Key
    ► Disabling OR Deleting
    the Word COM Add-ins Registry Keys


    Article Properties :

    • Title : How to troubleshoot problems that occur when you start or use Word
    • Subject : (MS) Word doesn't save documents
    • KeyWords 1 : Microsoft, MS, Office, Word, Excel, Outlook, Adobe, Add-in, Addin, COM, Acrobat, Registry,
    • KeyWords 2 : how to, expertise, beginner, master, fix me, msifixme, KB, 921541
    • Article ID : 921541
    • This article is a consolidation of the following previously available articles :
    820919, 821713, 822908, 821715, 821716, 822127,
    319299, 319153, 319154, 319155, 319156, 319157.
    • Last Review : 2012-12-14 (2012 December 14) (Revision : 17.0)
    • URL : How to troubleshoot problems that occur when you start or use Word
    • Article Translation in French : Résolution des problèmes qui se produisent lorsque vous démarrez ou utilisez Word*2010, 2007 ou*2003
    • © 2013 Microsoft


    Products that this article applies to :

    Microsoft Office Word 2003
    Microsoft Office Word 2007
    Microsoft Word 2010


    Summary :

    This article describes how to troubleshoot problems
    that may occur when you start or use
    Microsoft Word 2010, Microsoft Office Word 2007, Microsoft Office Word 2003.

    The methods that are described
    can help you determine the cause of a problem with Word
    when you can't identify the problem by using another method.


    Additional Resources :

    Before you try these steps,
    visit the following Microsoft Word Product Solution Center website
    to see whether there is specific information about your problem :
    Support for Microsoft Word 2010 and 2007

    Microsoft Support Options :

    To find articles about specific problems,
    or if you can't resolve this issue,
    you can use Microsoft Support to search the Microsoft Knowledge Base
    and other technical resources for answers.
    You can also customize the site to control your search.
    To start your search, go to the Microsoft Support website : Microsoft Support Home

    • If you are a Small Business customer,
    you can find additional troubleshooting and learning resources
    at the Support for Small Business site.


    Fix this problem with "Microsoft Fix it for Me" :

    If you are using Office Word 2007, or a later version,
    you can use "Fix it" to fix the problem.

    To fix this problem automatically,
    Click the "Fix it" button or link.

    In the File Download Dialog Box,
    Click Run and then follow the steps in the "Fix it" Wizard.

    Notes :

    This wizard may be in English only,
    but the automatic fix also works for other language versions of Windows.

    If you are not on the computer that has the problem,
    save the Fix it solution to a flash drive or a CD,
    and then run it on the computer that has the problem.

    DownLoad Fix it (30017) :
    http://go.microsoft.com/?linkid=9785450


    Manual Steps to troubleshoot problems that occur when you Start or Use Word :

    ► Re-Naming the Word Global Template File (Normal.dot or Normal.dotm)
    ► Disabling the Word StartUp Folder Add-ins
    ► Disabling OR Deleting
    the Word Data Registry Sub-Key
    ► Disabling OR Deleting the Word Options Registry Key
    ► Disabling OR Deleting
    the Word COM Add-ins Registry Keys


    Important :

    This section, methods, tasks
    contains steps that tell you how to modify the Registry.

    However, serious problems might occur if you modify the Registry incorrectly.

    Therefore, make sure that you follow these steps carefully.

    For added protection, back up the Registry before you modify it.
    Then, you can restore the Registry if a problem occurs.

    For more information about
    How to back up and restore the Registry in Windows,
    Click the following article number
    to view the article in the Microsoft Knowledge Base:
    322756


    Disabling OR Deleting the Word Data Registry Sub-Key :

    Most of the frequently used options in Word
    are stored in the Word Data Registry Sub-Key.

    A common troubleshooting step is to
    Delete the Word Data Registry Sub-Key.

    When you restart Word,
    it rebuilds the Word Data Registry Key by using the default settings.

    To view these options in Word 2003,
    Click Options on the Tools menu.

    To view these options in Word 2007 or Word 2010,
    Click the Microsoft Office Button, and then Click Word Options.


    Note :

    When you delete the Word Data Registry Sub-Key,
    Word resets several options to their default settings.

    For example :
    Word will reset the "most recently used file" list on the File Menu.
    Also, Word will reset many settings that you customize in the Options Dialog Box.


    To delete the Word Data Registry Sub-Key,
    follow these steps :

    - Exit all Office programs.
    - Click Start, Click Run, type regedit, and then Click OK.
    - Locate the following Registry Sub-Key,
    as appropriate for the version of Word that you are running :

    Word 2003 :
    HKEY_CURRENT_USER\Software\Microsoft\ Office\11.0\Word\Data

    Word 2007 :
    HKEY_CURRENT_USER\Software\Microsoft\ Office\12.0\Word\Data

    Word 2010 :
    HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\W ord\Data

    - Click Data,
    - Click Export on the File menu.
    - Name the file WdData.reg, and then save this file to the desktop.
    - On the Edit menu, Click Delete, and then Click Yes.
    - Exit Registry Editor.
    - Start Word.

    If Word starts and works correctly,
    you have resolved the problem.
    The problem was a damaged Word Data Registry Key.

    You may have to change several settings
    to restore your favorite options in Word.

    If the problem is not resolved,
    restore the original Word Data Registry Key.
    Then, see the "Delete the Word Options Registry Key" .

    To restore the original Word Data Registry Key,
    follow these steps:

    - Exit all Office programs.
    - Double-Click the WdData.reg icon on the desktop.
    - Click Yes, and then Click OK.

    Then, see the following topic section in this article.


    Disabling OR Deleting the Word Options Registry Key :

    The Word Options Registry Key
    stores those options that you can set in Word by changing menu options.
    The settings are divided into default settings & optional settings.

    Default settings are created during Setup.
    You can change the default settings by changing options in Word.
    Optional settings are not created during Setup.


    To delete the Word Options Registry Key, follow these steps:

    - Exit all Office programs.
    - Click Start, Click Run, type regedit, and then Click OK.
    - Locate the following Registry Sub-Key,
    as appropriate for the version of Word that you are running :

    Word 2003 :
    HKEY_CURRENT_USER\Software\Microsoft\ Office\11.0\Word\Options

    Word 2007 :
    HKEY_CURRENT_USER\Software\Microsoft\ Office\12.0\Word\Options

    Word 2010 :
    HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\W ord\Options

    - Click Options, and then on the File menu, Click Export.
    - Name the file Wdoptn.reg, and then save the file to the desktop.
    - On the Edit menu, Click Delete, and then Click Yes.
    - Exit Registry Editor.
    - Start Word.

    If Word starts and works correctly, you have resolved the problem.
    The problem was a damaged Word Options Registry Key.
    You may have to change several settings to restore your favorite options in Word.

    If the problem is not resolved,
    restore the original Word Options Registry Key.

    To restore the original Word Options Registry Key,
    follow these steps:

    - Exit all Office programs.
    - Double-Click the Wdoptn.reg icon on your desktop.
    - Click Yes, and then Click OK.

    Then, see the following topic section in this article.



    Re-Naming the Word Global Template File (Normal.dot or Normal.dotm) :

    You can prevent Formatting, AutoText, Macros
    that are stored in the Global Template File
    from affecting the behavior of Word and of documents that you open.

    To do this,
    Re-Name the Global Template File.
    When you restart Word in a typical way,
    Word creates a new Global Template File.


    Important :

    When you Re-Name the Global Template File,
    several options are reset to their default settings.
    The options that are reset include custom styles, custom toolbars, macros, AutoText entries.
    Therefore, we strongly recommend that you do not delete the Global Template File.


    Certain kinds of situations can create more than one Global Template File.
    Examples of such situations are as follows :

    - Multiple versions of Word are running on the same computer.
    - Several workstation installations exist on the same computer.

    In these situations,
    make sure that you Re-Name the correct copy of the Global Template File.

    To Re-Name the Global Template File,
    follow these steps :

    - Exit all Office programs.
    - Click Start, Click Run, type cmd, and then Click OK.
    - Type the following command, a
    as appropriate for the version of Word that you are running,
    and then press Enter:

    Word 2003 :
    Windows XP :
    ren %userprofile%\Application Data\Microsoft\Templates\Normal.dot OldNormal.dot
    Windows Vista or Windows 7 :
    ren %userprofile%\AppData\Roaming\Microsoft\Templates\ Normal.dot OldNormal.dot

    Word 2007 and Word 2010 :
    Windows XP :
    ren %userprofile%\Application Data\Microsoft\Templates\Normal.dotm OldNormal.dotm
    Windows Vista or Windows 7 :
    ren %userprofile%\AppData\Roaming\Microsoft\Templates\ Normal.dotm OldNormal.dotm

    - Type exit, and then press Enter.
    - Start Word.

    If Word starts correctly, you have resolved the problem.
    In this case, the problem is a damaged Global Template File.
    You may have to change several settings to restore your favorite options.

    The Global Template File that you renamed
    may contain customizations that can't be easily recreated.
    These customizations may include styles, macros, or AutoText entries.

    In this case, you may be able to
    copy the customizations from the old Global Template File
    to the new Global Template File by using the Organizer.

    For more information about
    how to use the Organizer to Re-Name macros,
    Click Microsoft Word Help on the Help menu,
    type Re-Name macros in the Search for box,
    and then Click Search to view the topic.

    If the problem is not resolved,
    restore the original Global Template File.

    To restore the original Global Template File,
    follow these steps :

    - Exit all Office programs.
    - Click Start, Click Run, type cmd, and then Click OK.
    - Type the following command,
    as appropriate for the version of Word that you are running, and then press Enter:

    Word 2003 :
    ren %userprofile%\Application Data\Microsoft\Templates\OldNormal.dot Normal.dot

    Word 2007 :
    ren %userprofile%\Application Data\Microsoft\Templates\OldNormal.dotm Normal.dotm

    - Type exit, and then press Enter.
    - Start Word.

    Then, see the following topic section in this article.


    Disabling OR Deleting the Word StartUp Folder Add-ins :

    When you start Word,
    Word automatically loads templates and Add-ins
    that are located in the Startup folders.
    Conflicts or problems that affect an add-in can cause problems in Word.
    To determine whether an item in a Startup folder is causing the problem,
    temporarily disable the Registry setting that points to these Add-ins.

    To do this, follow these steps:
    - Exit all Office programs.
    - Use one of the following procedures, as appropriate for the version of Word that you are running:

    Word 2003 :
    - Click Start, Click Run,
    - Type %programfiles%\Microsoft\Office\Office11\Startup\
    - Click OK.

    Word 2007 :
    - Click Start, Click Run,
    - Type %programfiles%\Microsoft\Office\Office12\Startup\
    - Click OK.

    Word 2010 :
    - Click Start, Click Run,
    - type %programfiles%\Microsoft Office\Office14\Startup\
    - Click OK.

    - Right-Click one of the files that is contained in the folder,
    - Click Rename.
    - Important :
    Note the original name of the file.
    Later, you may have to Re-Name the file by using its original name.
    - After the file name, type .old, and then press Enter.

    - Start Word.

    If you can no longer reproduce the problem,
    you have found the specific add-in that causes the problem.
    If you must have the features that the add-in provides,
    contact the vendor of the add-in for an update.

    If the problem is not resolved,
    Re-Name the add-in by using its original name,
    and then repeat steps 3 through 5 for each file in the Startup folder.

    If you can still reproduce the problem,
    - Click Start, Click Run,
    - type %userprofile%\Application Data\Microsoft\Word\Startup (under Windows XP)
    or %userprofile%\AppData\Roaming\Microsoft\Word\Start up (under Windows Vista or Windows 7),
    and then Click OK.

    Repeat steps 3 through 5 for each file in this Startup folder.
    If the problem is not resolved after you disable the StartUp Folder Add-ins.

    Then, see the following topic section in this article.



    Disabling OR Deleting the COM Add-ins Registry Keys :

    You can install COM Add-ins in any location.
    Programs that interact with Word install COM Add-ins.
    Delete the Registry Keys for the COM Add-ins, and then restart Word.


    To delete the COM Add-ins Registry Keys, follow these steps:

    - Exit all Office programs.
    - Click Start, Click Run, type regedit, and then Click OK.
    - Locate the following Registry Sub-Key,
    as appropriate for the version of Word that you are running:

    Word 2003 :
    HKEY_CURRENT_USER\Software\Microsoft\Office\Word\A ddins

    Word 2007 :
    HKEY_CURRENT_USER\Software\Microsoft\Office\Word\A ddins

    Word 2010 :
    HKEY_CURRENT_USER\Software\Microsoft\Office\Word\A ddins

    - Click Addins, then Click Export on the File menu.
    - Name the file WdaddinHKCU.reg.
    - Save the file to where you will easily find it again (for example, on the desktop).
    - In the Edit menu, Click Delete, then Click Yes.


    - Locate the following Registry Sub-Key :

    HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Word\ Addins

    - Click Addins, then on the File menu, Click Export.
    - Name the file WdaddinHKLM.reg, and then save the file to the desktop.
    - On the Edit menu, Click Delete, and then Click Yes.
    - Exit Registry Editor.
    - Start Word.

    If the problem is resolved,
    you have determined that
    a COM add-in program is causing the problem.

    Next,
    you must determine
    which COM add-in program is causing the problem.

    Determining which COM add-in program is causing the problem :

    To determine which COM add-in program is causing the problem,
    follow these steps :

    - Exit all Office programs.
    - Double-Click the WdAddin.reg icon on your desktop.
    - Click Yes, and then Click OK.

    - If you are using Word 2007, go to step 5.

    - If you are using Word 2003, follow these steps:
    - Start Word, and then Click Customize on the Tools menu.
    - In the Customize Dialog Box, Click Commands.
    - In the Categories list, Click Tools.
    - In the Commands list, Click COM Add-ins,
    and then drag the command to one of the toolbars.
    - Close the Customize Dialog Box.

    - Use one of the following procedures,
    as appropriate for the version of Word that you are running :

    Word 2003 :
    - Click COM Add-ins on the toolbar.
    You added this to the toolbar in step 4.
    - If an add-in is listed in the COM Add-ins Dialog Box,
    Click to clear the add-in check box.
    - If more than one add-in is listed,
    Click to clear only one add-in check box at a time.
    - This procedure helps determine which add-in is causing the problem.
    - Click OK to close the COM Add-ins Dialog Box.
    - On the File menu, Click Exit.

    Word 2007 :
    - Click the Microsoft Office Button, and then Click Word options.
    - Click Add-ins.
    - In the Manage list, Click COM Add-ins, and then Click Go.
    - If an add-in is listed in the COM Add-ins Dialog Box,
    Click to clear the add-in check box.
    - If more than one add-in is listed,
    Click to clear only one add-in check box at a time.
    - This procedure helps determine which add-in is causing the problem.
    - Click OK to close the COM Add-ins Dialog Box.
    - Click the Microsoft Office Button,
    - Click Exit Word.

    Word 2010 :
    - On the File menu, Click Options.
    - Click Add-ins.
    - In the Manage list, Click COM Add-ins, and then Click Go.
    - If an add-in is listed in the COM Add-ins Dialog Box,
    Click to clear the add-in check box.
    - If more than one add-in is listed,
    Click to clear only one add-in check box at a time.
    - This procedure helps determine which add-in is causing the problem.
    - Click OK to close the COM Add-ins Dialog Box.
    - On the File menu, Click Exit.

    - Start Word.

    If the problem is resolved when you start Word,
    you have determined which COM add-in is causing the problem.

    If you must have the features that the add-in provides,
    you must determine which add-in includes those features
    so that you can contact the vendor for an update.

    If the problem is not resolved when you start Word,
    repeat steps 5 and 6 for each COM add-in that is listed.
    Repeat this procedure for each add-in,
    until you determine which add-in is causing the problem.

    To restore the COM Add-ins, repeat step 5,
    but Click to select the check box for each COM add-in that you want to restore.


    And NOW : 1) 2) 3)

  5. #25
    If you have Trusteer Rapport, try uninstalling that. A call with a Microsoft Level 2 technician solved save/save as problems for me. I basically couldn't save or save as then when this programme was uninstalled suddenly Word worked again.

  6. #26
    I had a similar problem.
    I have Microsoft Word 2016 and Windows 10 operating system. Suddenly Word has stopped saving my existing or new files. I could only save in .rtf format. I was already freaking out, I went through this twice and after numerous frustrated attempts to solve the problem I restored Windows 10 and the problem reappeared after a few days.
    Now, the third time, I followed a tip I found on Microsoft support: uninstalling IBM Security Trusteer Rapport, software that I use to access the portal of an online bank here in Brazil.
    Okay, it worked!
    I uninstalled the software, removed traces from the registry, rebooted the computer, and Word went back to normal.
    I reported it to IBM, as it appears that many people suffer from it and IBM has not made any announcement about it.
    I hope I have helped someone with this problem! I wish I had discovered this before, because I spent many days trying to solve this terrible problem.

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