modem can't connect to iSP under XP

Dax_Brandy · May 14th, 2002, 09:55 AM

Ok. here's the problem. I have installed win XP to create a dual boot PC. I have setup a new internet connection in XP but when I tried connecting to my ISP it cannot establish a connection. From my win98 OS, my modem is labeled Generic 56K modem while in XP, it was detected as "Best Data Data modem". could this be the cause or just my connection setting?

please I need some help.

dax

kendo · May 14th, 2002, 09:59 AM

i recently ordered two of the best data v.92

xp detects them as generic 56k but if you load the drivers it will be correct (supposed to be safe to ignore the warning message)

of the two i bought only one works fine and the other i had to send in for rma it never would establish a connection

it would load operating system could see it worked fine in modem properties but would not establish a connection the other worked without any issues at all

Dax_Brandy · May 14th, 2002, 10:09 AM

where can i find this drivers, ken? i believed you have a point. is it alright to update the modem drivers using it's bundled driver CD?

kendo · May 14th, 2002, 10:14 AM

dax i think i went to the site looking for something newer than on the cd but can't remember if it was there

the one that worked fine i installed into xp pro with the cd provided

M_Six · May 14th, 2002, 07:00 PM

Can your modem dial out anywhere? In other words, does it get a dial tone, dial the ISP's number, and then crash? Or will it not even get to the dial tone?

If it dials the ISP and then fails to connect, it may be that your ISP uses a connection script that won't work in XP. I've had that happen several times. Check with your ISP and see if they have XP setup instructions.

Dax_Brandy · May 14th, 2002, 09:27 PM

Bad news..

i've research in the web and found out about my modem's incompatibility with XP. you see, my modem is rockwell 56K with a conexant chipset and it's very bad luck for XP. XP detected it as "best data data fax modem" and said the device is working properly yet when dialing to the ISP, it just won't work.

So far, no updated drivers is still available (but i hope there is somewhere around) and I have to live with it. so, beware all you who own the same modem as i do.

Regards,
dax