laptop and computer

[steve1162]

hi i have two things to ask
1 laptop keeps frezing on me and i have to news the power buttion to shut it down . can you help

2 i bought a computer off ebay and the guy has forgot the password not used it in the last two years it keeps asking for adminstratar primison , cant get on the enter net he blocked it from his kids . wanted to know if i can take it back to factory setting .
thanks steve , if i need to pay i can thanks again

[stroyal]

Welcome to TechIMO!

Unless you know one of the administrative passwords, there is not much you can do, except reinstall windows

We will need specs on the laptop, and what are you doing when it freezes.

[steve1162]

Quote:

Originally Posted by stroyal

Welcome to TechIMO!

Unless you know one of the administrative passwords, there is not much you can do, except reinstall windows

We will need specs on the laptop, and what are you doing when it freezes.

on the internett emails or on ebay and it just stops , i have got norton and avg on here , not sure if it is a vires or not , the computer i do not know to to take back to factory setting ,it is a compaq veo d310 . thanks again

[stroyal]

For starters, you should not be running 2 anti-virus programs, and do you have a spyware/malware program, like Spybot or Malwarebyts?

What operating system is on the laptop and the Desktop. When you say computer we don't know which one you mean.

[JLK03F150]

Uninstall Norton (would be my choice) or AVG. Running two antivirus programs at the same time can cause problems.

You can run more than one spyware program though, such as Malwarebytes along with Spybot Search & Destroy.

Did the ebay computer come with a Restore Disk or Windows disk?

[steve1162]

Quote:

Originally Posted by stroyal

For starters, you should not be running 2 anti-virus programs, and do you have a spyware/malware program, like Spybot or Malwarebyts?

What operating system is on the laptop and the Desktop. When you say computer we don't know which one you mean.

compaq evo d310 this is the computer thanks , i did not get a disc

[stroyal]

As for the desktop, you could start up in safe mode, and see if the administrative account really has a password.

Many people set up their user account as administrator with a password, but never set a password for the administrative account.

I believe the default password for the administrative account is, just leave it blank and hit enter.

[steve1162]

Quote:

Originally Posted by JLK03F150

Uninstall Norton (would be my choice) or AVG. Running two antivirus programs at the same time can cause problems.

You can run more than one spyware program though, such as Malwarebytes along with Spybot Search & Destroy.

Did the ebay computer come with a Restore Disk or Windows disk?

compaq evo d310 computer , i do not have the restore disc

[stroyal]

Quote:

Originally Posted by steve1162

compaq evo d310 this is the computer thanks , i did not get a disc

We still don't know what OS you are using.

If you don't mind spending money, just get a OEM copy of XP for $89.
You are supposed to get something like a hard drive or motherboard to legley
purchase an OEM, but most vendors don't enforce it.



One company I used to deal with used to send a small package of screws to cover the hardware purchase requirement.

Try safe mode first.

[stroyal]

If you can get on as the administrator in safe mode you can delete or change the user password.