Print spooler problem  | | | 
November 20th, 2009, 12:14 PM
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#1 (permalink)
| | Fossil
Join Date: Oct 2001 Location: inside the Beltway
Posts: 6,613
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Marcia's computer has become unable to print to any printer. If I try, say, to print a test page on her HP 1020, I get the error message shown below. I've copied over the spoolsv.exe file from her latest service pack's i386 folder, but the situation is unchanged.
Any hints?
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November 20th, 2009, 12:40 PM
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#2 (permalink)
| | Thaumaturge Member
Join Date: Oct 2001 Location: West Haven, Utah
Posts: 16,248
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Does the Windows Task Manager show spoolsv.exe running under the Processes tab? | |
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November 20th, 2009, 12:50 PM
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#3 (permalink)
| | Fossil
Join Date: Oct 2001 Location: inside the Beltway
Posts: 6,613
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November 20th, 2009, 01:31 PM
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#4 (permalink)
| | Thaumaturge Member
Join Date: Oct 2001 Location: West Haven, Utah
Posts: 16,248
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Do you have any process or startup management tools in use? Is something disabling the process from loading? Can you try to run the executable spoolsv.exe file? | |
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November 20th, 2009, 02:32 PM
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#5 (permalink)
| | Fossil
Join Date: Oct 2001 Location: inside the Beltway
Posts: 6,613
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I'm not home right now; but if any of those had been running, they'd have been running two days or so ago when this happened. I have tried going into administrative tools/services/print spooler, and it says it's started. But obviously it's not. | |
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November 20th, 2009, 06:54 PM
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#6 (permalink)
| | [_LEWD_COMMENT_HERE_]
Join Date: Mar 2007 Location: Prolly off subject..
Posts: 5,677
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Have you tried going into services.msc (or right-click "My Computer"/"Computer") and restarting the 'Print Spooler' service..?
__________________ I've seen the light... It was green, flashy and attached to a Network Interface Card... Whenever someone says "You can't miss it" I invariably do... | |
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November 21st, 2009, 08:27 AM
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#7 (permalink)
| | Fossil
Join Date: Oct 2001 Location: inside the Beltway
Posts: 6,613
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Oh, and it's thrown up this message now: | |
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November 21st, 2009, 08:58 AM
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#8 (permalink)
| | Goverment property now
Join Date: Oct 2001 Location: Norfolk, VA
Posts: 27,896
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What printer do you have? Have you looking in the event viewer for a detail message on the error? I would reboot the machine, then look at the event log to see where its failing | 
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November 21st, 2009, 10:44 AM
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#9 (permalink)
| | Fossil
Join Date: Oct 2001 Location: inside the Beltway
Posts: 6,613
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The printer on Marcia's machine is an HP Laserjet 1020, but printing fails with all printers, including the networked ones. And you can't delete the printer.
What "event log"? | |
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November 21st, 2009, 10:53 AM
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#10 (permalink)
| | Goverment property now
Join Date: Oct 2001 Location: Norfolk, VA
Posts: 27,896
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