Thread: BSOD on brand new PC
January 19th, 2011, 09:06 PM #1
- Join Date
- Jan 2011
BSOD on brand new PC
Hello, I recently purchased a PC from Best Buy. It had windows 7 pre-installed and I do not have any disks for it. When I first turned on the PC, I updated my drivers. I installed an antivirus program, and only installed one game on the PC. After about a week, the system randomly started giving BSOD and rebooting. After the first time, any link clicked results in BSOD. I called ASUS tech support, and they made me do a full system restore to factory settings. Afterward, worked fine for about a week, and again same BSOD. I called back, they had no other answers, so I took it to best buy. The geek squad ran a full diag on hardrive and other hardware and detected no problems. Geek sqaud said there was a file missing in my system32 coding, and he recoded it (or added the missing piece), and said it worked fine. It did, for a couple days, and then the error was back. I have deduced, the error actually occurs after I shut the PC down and start it up again. I have a tendancy to leave my PC on for several days at a time, so I dont notice the error right away. Once I restart, the BSOD occurs. I have done nothing to alter the system, nor DLed any programs that may cause a problem. The system is brand new.
The specs are listed in the attachment.
This is a copy of one of the errors I recieve:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:BCCode: 19
OS Version: 6_1_7600
Service Pack: 0_0
Files that help describe the problem:C:\Windows\Minidump\011611-20841-01.dmp
If you could help me solve this problem, I'd really appreciate it. No one is offering any assistance, and since there is nothing wrong, I can't get the system replaced. The PC is totally useless and it's literally brand new.
Thank you much!
January 19th, 2011, 09:49 PM #2
Seems a Few others have had the same problems
Asus Essentio CG1330-05 Review - Desktops - CNET Reviews
(Reviews in that link).
Could be some defective parts, or possibly some bad software after updates (corrupted, or possibly a bad driver after updates).
in all honesty, if it was me, and I had exhausted every means of figuring out what was wrong with the system, even after a complete full system restore to factory settings, I'd just take the thing back, get a refund, and buy a different system.i7 940//Corsair H60//EVGA X58 SLI LE//6GB Corsair Vengeance 1600MHz//2x EVGA GTX 560 Ti FPB SLI//NZXT Hale82 850W//CM 690 II Advanced//Win7 64//WD 74GB V-raptor, 750GB Black, 1.5TB Green
TechIMO Folding@home Team #111 - Crunching for the cure!
January 20th, 2011, 12:40 AM #3
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- Feb 2007
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If it were me, I'd take it back to best buy. If you are within the time of the return policy, they can't tell you no. If they do, I'd contact BBB and file a complaint, then if you payed with a CC, call your CC company and talk with them. They will work with you (probably under the fraud protection policy) and hopefully they'll get some kind of resolution for you.
Other then that, do a recovery, see if that helps. (should be a recovery partition on the HDD)
It could very likely be a hardware flaw also, diagnostic tests don't ALWAYS show a flaw in the hardware.
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