Att Internet

**2sexy** · August 31st, 2002, 10:33 PM

I have ATT cable internet. Up until about a week ago, it ran perfectly. ATT did a roll over, and switched server's etc. I went thru there process or re-registering my modem, and that went fine. About a week ago, my service basically started to act up, it became intermittent. I have a D-Link DCM-200 Cable modem, and I have a D-Link DI-604 router. Both of my computer's have Win98SE sunning on them. The main problem that I have is that my modem seems to keep resetting, about every 10-15 minutes. Now D-Link say's it's got to do with ATT's web based registration of the modems, and of course ATT will send a tech out to my home, and if the problem is my modem.. I'm charged an arm and a leg or two for them to tell me that. Basically I'm trapped in a that's not my problem. Now I have changed our cable lines, so that the internet is not shared with any TV's, I have switched out NIC's, changed Cat5 cables. My last resort, before gettting an RMA from D-Link is to see if anyone out there has ever had this problem, and what the solution was. Any help would be great

I hope I have put enough details in here.. sorry if I havn't... it's my 1st post

Dee

**Darius** · August 31st, 2002, 11:11 PM

Well, I work for the Cable Company where I live as an Internet Installer/tech, and the problem sounds like since they switched servers,it is an IP Routing issue with the new server. If your internet connection was flawless before as far as staying on line, it sounds like the new DHCP server they set up is either out of IPs, has a bad IP, or has some other issue where you port in.
I would not let them simply charge you if signal is fine, since you stated you never had a drop off on the old server and provider. It might take a little fighting on your part ( I know, funny sounding from a cable employee, but we want to have a problem free system here) . It would be rare for the modem to suddenly fail after swithing to a new server, but once in a while rare things happen. Talk to a supervisor at your cable provider and explain this situation.
Might be something on their end being overlooked.

**2sexy** · September 4th, 2002, 08:52 PM

Darius,

I did as you suggested, it took 2 more phone calls, and a lot of complaining, but I finally found someone who saw the errors on my line signal. It also took doing a trace on DNS server, to discover packet losses, and informing them of the losses. They suspended my e-mail, and my internet is worse then before, but they claim to be sending a tech once again, this time to boost the line signal coming into the house.

Thanks for you help, and I'll keep posting here. Hopefully this happening to me, can help any others who get this in the future

Dee

**Darius** · September 4th, 2002, 09:00 PM

N/P.....We here really try to solve problems in our system...but remember to stay on them to correct it.....

**darrelld** · September 4th, 2002, 11:29 PM

I had the same problem with ATT some time ago. It had nothing to do with modems or lines, or signal strength. It was some problem with their network. I got results by getting free service for the duration of the problem and free service to compensate for missing work on days that I had to let a tech in, which was once a week for about 6 weeks. As soon as a tech left, I was on the phone to schedule another service call. Eventually they figured out that the cost of maintaining my connection was much greater than the $40.00 a month they were getting from me.
No trouble since then. BTW....ended up with 5 months free service for the ordeal.

**PartsMan** · September 5th, 2002, 12:05 AM

....ended up with 5 months free service for the ordeal.
WOOT WOOT !!!!! Good deal !

**2sexy** · September 5th, 2002, 04:56 PM

Att came by yet once again... and they claimed this time, that ATT had never registered my account. I was on a one hour service, or something like that... can't figure it out myself.

So once again, we have adjusted some cable lines, for signal strength, and so far so good... but then again I havn't even been online for more then 1/2 hour yet.

Cancel that... didn't even last 10 mins.... back to the drawing board

Dee