Ok here's the deal. My sister has a Dell Inspiron 8100 laptop. I think thats the right numbers, anyway its an inspiron about a year old.
She moved out of the country so before she went we installed a wireless lan card and also a regular wired lan card.
Well now she has no sound. When she goes to control panel/sounds and audio devices/audio..she only has one choice which is modem #0 line playback....it should be "ess maestro audio blah blah"...but that is not in there.
I suppose somehow when we installed the lan cards it wiped out her sound.
In her device manager it still seems to have all the audio device stuff in there. It has....
Audio codecs
Ess maestro Pci audio (wdm)
legacy audio drivers
Media control devices
unimodem half-duplex audio device
video codecs
Under network devices in device manager it has the usr wireless card and it also has "1394 net adapter" with a red x on it...im not sure what the red x is for cuz I am just looking at a screenshot she sent me.
Could that 1394 adapter be causing a conflict?? I have no idea what that is ...except she did say she installed a " video camera program that saves to the computer." So maybe she installed something to hook her camera up to her firewire port and it is conflicting??
Anyway, whats the best way to resolve this, keeping in mind I am only communicating to her thru email, lol.
It is Windows XP.
What about system restore to before when we installed the cards and then start over?
What about rolling back the driver on the sound card in case something "overwrote" the driver?
She did tell me the CD worked.....I have no idea if she meant it played music or if it just worked for installing progs?? Is there anyway that something stole the associations for all the normal windows sounds??
Whats the best steps for me to have her take next??
Thanks a bunch, JP
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