Error.1920 (diskeeper)

[Aznmask]

I bought this Diskeeper 8.0 PRO and it can't installed. It said "Error 1920.Service Diskeeper (Diskeeper) failed to start. Verify that you have sufficient privileges to start system services."

Athlon 1700xp,
PC-Chip M830LR
512 SD-RAM
RAdeon 8500 64mb
XP Pro

[Foggy]

Try logging in as administrator. :-)

[Aznmask]

he is already in adminstrator.

[Scott Tiger]

Are you logging in "as an administrator" or with the "default administrator" account?

If you're logging in as an administrator but not as the administrator account then make sure you have permissions set to full on the C: drive.

I'm not sure why but sometimes being in the admiistrator's group isn't enough.

[Aznmask]

his pc doesn't have any account so i'm sure he in on adminstatue.

[DaClyde]

I had this exact same problem. Earlier, I had gotten an error message when logging on saying I had a file named "Program" that could cause problems in Windows. As it turns out, the OS couldn't find the dkservice.exe file to start the service because of the existance of that "program" file in the root of C:\. I deleted the file (no idea where it came from to start with) and the service started fine.

I'd run into this problem when, once day, Diskeeper 7 refused to start, so I uninstalled, and had just received the CD for 8.0, and it wouldn't install either.

[dtstone]

this has happened to me and ive searched everywhere for a good while to find out how to fix it.. nothing that tells me how to fix it exists.. so i searched to a key in registry and i fixed it.. here is how you do it..

1. try installing diskeeper and let the error message popup. once this has happened click start then run, type in regedit and click ok or press enter key once. (with error message and installer still running).

2. click to this string:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Diskeeper

3. click on the diskeeper folder and then you will see imagepath to the right. labeled under data as:
C:\Program Files\Executive Software\DiskeeperWorkstation\DKService.exe
( using C:\ since thats my drive im running and installing it to.. )

4. double click the imagepath icon and copy and
replace:
C:\Program Files\Executive Software\DiskeeperWorkstation\DKService.exe

with

"C:\Program Files\Executive Software\DiskeeperWorkstation\DKService.exe"

( the quotations at the ends is what you gotta add.

click ok then goto view button on the tool bar in registry editor and click refresh or just press f5 once.

then go back to your diskeeper installer with the error still poped up and click retry and it should be fixed

everyone who does the above of my directions for this. your welcome.

I installed diskeeper 7.0 and deleted it due to it saying a service failed, or something. i then tryed reinstalling 7.0 but didnt work... so then i got 8.0 trial and it didnt work and gave the same error:

Error 1920.Service Diskeeper(Diskeeper) failed to start. Verify that you have sufficient privileges to start system services.


so for anyone haveing this error message for diskeeper or any other service kinda like this.. search in:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\

string in regedit and find the services name thats giving you the problems. it should be service(service) like Diskeeper(diskeeper) is for me, find it in there and add quotations to imagepath. and tada it should work now.

hope this helps for everyone

- kazuki_yotsuga_16@yahoo.com

[IndyUncle]

All you have to do is go to Control Panel than Admin Tools then Services after you get the 1920 Error . Then scroll down till you see the Diskeeper service and double click it . The choose the Log in tab and Check Allow this service to interact with desktop. Click apply and then start the service . Then go back to your error and click retry . Thats it and install will finish . If you have to update the program you may have to do that again . Good luck all hope that helps you .

[CDLOUS4]

You are a lifesaver IndyUncle. You don't know how long I've been searching to get my Diskeeper to work. That error 1920 kept coming up no matter what I did, tried installing and uninstalling and contacted technical support at Diskeeper and still have not been able to fix the problem. I did exactly what you said and, boom, it's all fixed now. I want to thank you very much for this information and am so glad I found it. Would you happen to know why this error 1920 came up all of a sudden on my computer? I've been using the Diskeeper for over a year now and never had a problem until just recently with this error message. How did you know how to fix this problem? Thanks again, you were a saint.

[teckman]

Error 1920 when installing Diskeeper
-------------------------------------


There are a few main causes for this 1920 error.

1.The first is the Event Log service is not set to Automatic.

2.The second is that the Diskeeper service is already installed, but disabled.

3.The third is that the system is not recognizing a long path name when it tries to start the Diskeeper service.

4.The fourth is that there is another service which is not permitting Diskeeper to function.


1. Check the Event Log service to make certain it is set to Automatic.

in Windows 2000 & Windows XP, check the following:

1. From the Start menu, Select Settings, Control Panel, Administrative Tools and Services.
2. Search the services list for Event Log and double click that service.
3. If the service is set to automatic, move on to the next section,
4. If it is not set to Automatic, from the Startup type: pull down menu, select Automatic
5. Select OK
6. Reboot the system



2. If the Event Log service is set to automatic and the issue persists, do the following:


A. Go to Control Panel, Services, look to see if the Diskeeper service is listed. If it is, check to see if it says it is disabled. If it is disabled do the following;

Aa. Run REGEDT32
Ab. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Diskeeper.
Ac. Delete the Diskeeper key.
Ad. Reboot your computer and retry the Diskeeper installation.
Ae. Diskeeper should now run normally.

B. If the Diskeeper service is not listed under Control Panel, Services, run the Diskeeper installation again.

C. When the error message, 1920, “Cannot start the Diskeeper service” comes up, without closing the error box...

D. Go to Control Panel, Services, highlight the Diskeeper service and hit Start.

E. When the error comes up:

Ea. Run REGEDT32
Eb. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Diskeeper.
Ec. Double-click on ImagePath. Add double quotes (") at the beginning and end of the install path.
Ed. Still without closing the 1920 error box, go to Control Panel, Administrative Tools, Services, highlight the Diskeeper service and Start it.

3. If you get an error, cancel the installation and retry it, using an 8dot3 folder path. The path suggested to use here is c:\Program Files\Execsoft\Diskeep Please bear in mind that with downloaded installations, there are 2 different sections to input a path into. You will need to use the path above in both of these parts of the install.

4. If all of this fails, there is often another service involved that can affect Diskeeper’s communication. Often this has been the result of Symantec or McAfee. If you are running either of these software on your machine, it’s suggested that you remove either of those programs, reinstall Diskeeper and then reinstall that program. This often will resolve the issue. Please note: As with anything, ensure that you have a way to reinstall a program prior to removing it.

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more info ... http://support.diskeeper.com/support...=1&CId=1&SId=5

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